Soft Services

Job title: Soft Services & Events Lead (69809)

Job model: On-site

We are looking for a highly driven and motivated Soft Services & Events Lead.

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet.

Key Responsibilities:

• Ensure a consistent soft services delivery in all our Geneva sites (Satigny & La Plaine) for non-manufacturing spaces.
• Drive and lead external providers, ensuring a consistent approach so they can act as centres of excellence in soft services, cleaning, catering, and event management.
• Act as key and referring contact for our key stakeholders both visiting and based in Geneva, ensuring coordination to provide solid soft services delivery, and developing a consistent visitor & client experience for our corporate events.
• Define and implement Services Strategy, infusing innovative & hospitality mindset contributing to improve the employee & client experience onsite.
• Manage space optimization and transformation projects (in a context of hybrid working) with effective communication and change management.
• Measure and follow up service delivery, propose service improvements and lead providers toward excellence, cooperating with site lead and hard services.
• Act as a force of propositions in our Group Real Estate & Workplace Management structure, understanding its challenges and engaging external providers to deliver unified service delivery.

You Bring:

• BSc/MSc in Hospitality management, Facility management, Event management or equivalent.
• +10 years of relevant experience in hospitality services (events, catering, hotel industry).
• Strategic thinking in designing soft/hospitality services delivery and event management.
• Proven capacity to measure (KPI), monitor and follow customer satisfaction along with a strong business and operational mindset.
• Continuous improvement mindset with track records of framework deployment to deliver high service delivery levels.
• Ability to lead change management, communicate, and deliver consistent messages to diverse stakeholders.
• Act as a Community Manager with the ability to deal with key stakeholders and foster a campus mindset.

The application process:

Interested in this position? Please apply online by uploading your resume and application letter in English via our career portal.

Equal Opportunities Commitment:

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drive unprecedented progress. We aim to build a workplace where opportunity is equal, so everyone can thrive.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. We are committed to providing reasonable support for disabled applicants in our recruiting process.