BU PGSV

vor 2 Wochen

Zürich, Schweiz Hitachi Automotive Systems Americas, Inc. Vollzeit

BU PGSV - Global Customer Experience Manager page is loaded

BU PGSV - Global Customer Experience Manager

Location: Zurich, Zurich, Switzerland

Job ID: R0082088

Date Posted: 2025-03-07

Company Name: HITACHI ENERGY LTD

Profession (Job Category): Communications & Corporate Affairs

Job Schedule: Full time

Remote: No

Job Description:

Shape the Future as a Global Customer Experience Leader

Are you ready to champion exceptional customer experiences on a global stage? We’re looking for a Global Customer Experience Manager for our new Service Business Unit to drive innovation, enhance customer loyalty, and redefine satisfaction across every touchpoint.

Reporting to the Global Head of Quality and Continuous Improvement, you will be on the lookout for process optimization opportunities, fostering a culture of continuous improvement, driving and planning innovative programmes to enhance customer experience, and boosting customer satisfaction.

This is a global role, and applications are welcomed from interested parties across different geographies. We would need the successful candidate to be based in a Hitachi Energy location where we have established Service business presence.

Why This Role?
  • Lead transformative programs that put the customer at the heart of everything we do.
  • Use cutting-edge technologies, data insights, and your creativity to revolutionize processes and outcomes.
  • Collaborate across teams to build a world-class, customer-first culture that delivers measurable results.
What You’ll Bring:
  • A proven track record in driving customer-centric strategies that inspire loyalty and operational success.
  • Expertise in metrics, process optimization, and creating innovative solutions to customer challenges.
  • Passion and leadership to foster continuous improvement and align teams worldwide.

Be the voice of the customer and make a lasting impact. Apply now to lead the evolution of customer experience excellence

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. #J-18808-Ljbffr

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