IT Onsite Technician

vor 3 Wochen


SaintPrex, Schweiz TN Switzerland Vollzeit
Client:

D-ploy

Location:Job Category:

Other

Job Reference:

045dc7cbbb7b

Job Views:

10

Posted:

24.01.2025

Job Description:

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us

Tasks and Responsibilities

  1. Setup, maintain, and troubleshoot local desktops, printers, conference/meeting equipment, mobile devices, and accessories at designated locations
  2. Maintain updated asset records (CMDB) and manage lifecycle and disposal of obsolete devices
  3. Liaise with management for purchasing planning and with local vendors/telecom providers for maintenance
  4. Monitor and maintain the lifecycle of servers and equipment running local applications and services
  5. Act as the ‘eyes & hands’ for centrally managed equipment, such as network support, and provide timely responses to Infrastructure Operations
  6. Monitor backups and perform restores when necessary
  7. Offer first and second-level technical support, including calls, tickets, and user interactions
  8. Maintain reliable documentation of all user interactions in the ticketing system (ServiceNow) and contribute to knowledge base articles
  9. Provide IT onboarding for new starters and continuous improvement initiatives
  10. Handle walk-in user support for devices, equipment, and software issues, and support VIPs and events as requested
  11. Contribute to office moves, equipment upgrades, migrations, and pilot new technology initiatives
  12. Incident and Problem Management:
  13. Ensure incidents and requests are logged in the service system
  14. Analyze recurring issues, identify root causes, and work with architects and operations for long-term solutions

Requirements

  1. Fluency in English and French; other languages are a plus
  2. 2+ years of experience in a similar role
  3. Experience with IT rollout projects and Windows 11
  4. Strong problem-solving and analytical skills
  5. Excellent communication skills with a customer-focused attitude
  6. Ability to multitask and manage multiple stakeholders
  7. Self-sufficient, well-organized team player
  8. Experience in regulated IT environments (e.g., GxP) is an advantage
  9. Valid driver's license and access to a vehicle
  10. Criminal record dated within the last 3 months

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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