Specialist IT System

Vor 5 Tagen

Zürich, Schweiz The Adecco Group Vollzeit
About the role

In your position as a Specialist IT System, you will support the Service Desk and the Branch Office team. Your main tasks include identifying, diagnosing, and resolving incidents for users with personal computers (software, hardware, network, and internet access). As a member of the Branch Office team, you will also plan, execute, and monitor different IT projects.

Your responsibilities
  • Create and manage packaged deployment (SCCM) for updates, drivers, and software.
  • Ensure proper status of deployed or collected equipment (CMDB) and hardware setup for end-user devices and accounts.
  • Manage GPOs in AD, and administrate end-user accounts/mailboxes.
  • Assist the end users (IT Support): provide one-on-one end-user incident resolution in person at our location in Zurich, over the phone, by mail, or with the ticketing system Service Now.
  • Set up and assist in the configuration of end-user’s PC laptop, hardware, software, and peripherals.
  • Collaborate with the Group’s outsourced teams or CH IT teams on Projects and Support.
  • Help IT Service Desk with Level 2 tasks (escalation).
  • Create/update the Tickets in Service Now (content/status).
  • Create and maintain the appropriate documentation level on the changes done, procedures, and KB.
  • Manage the Network & Infrastructure equipment for good operating state.
  • Provide IT Audit reporting (RIM Controls) on his scope.
  • Escalate and propose new approaches/improvements on current systems or processes.
Your qualifications

Thanks to your education in IT and several years of experience in the field of IT support, you have valuable assets for this position.

  • Good knowledge and practice of SCCM, McAfee EPO, Active Directory, IT network and Infrastructure, Office 365.
  • It is advantageous if you have already worked with ITIL.
  • You possess a strong solution and customer-service orientation.
  • Adaptability and creativity in finding solutions are no problem for you.
  • You are a team player, stress-resistant and flexible, but you can be self-organized and prioritize your tasks.
  • Due to your advanced communication skills, you can communicate perfectly in German and have a good knowledge (B2) of English and French.
Your benefits and perspectives
  • Competitive remuneration, performance-based bonus scheme, attractive social benefits, supplementary compulsory (Adecco internal pension fund), accident and sickness insurance.
  • Physical, mental, and social well-being are important to us.
  • Personalized integration with a dedicated colleague to help you, as well as a wide range of internal and external training courses.
  • A range of benefits for employees, including sport, travel, fashion, technology, and much more.
  • A diverse and inclusive work culture, periodically fun events, and sporty activities.
  • A modern workplace, centrally located, with free coffee and tea.
A journey, to get the best out of you

Take the step towards a fulfilling and successful career with the Adecco Group We look forward to receiving your application and embarking on an enriching journey with you.

Posting date: 09-10-2024

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