Customer Support Manager

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.At Sulzer Ellon, we’re proud to be one of Sulzer’s largest UK service centres, delivering world‑class engineering solutions for rotating equipment. Our Turbo Services division is at the heart of supporting critical industries such as oil & gas, power generation, and industrial operations. With over 100 skilled professionals onsite, we provide expert repair and maintenance services that keep essential machinery running.Due to an internal promotion, we have an opportunity for a Customer Support Manager to take responsibility for our Turbo Services support team, ensuring seamless service delivery and strong customer relationships.What you’ll doManage and mentor a team of Customer Support Engineers and Technical Focal Points to meet client requirements and company targets.Act as the key liaison with customers, providing work‑in‑progress updates and uncovering opportunities for future service business.Identify reliability or service life issues and propose technical and commercial improvements aligned with Sulzer’s Turbo Services capabilities.Ensure compliance with customer contracts, KPIs, and legal/commercial requirements.Maintain accurate forecasting and pipeline visibility using SAP and Salesforce systems.Promote Sulzer’s Turbo Services portfolio to strengthen our market position.What we’re looking forExcellent communication, interpersonal, and organisational skills – you’ll be the key link between Sulzer and our customers.Strong technical knowledge of Turbo machinery and systems, with a focus on centrifugal compression.Proven ability to manage customer contracts, KPIs, and compliance requirements.Commercial awareness and experience in a similar role, ideally within rotating equipment or turbomachinery services.Ability to mentor and develop team members, driving performance and capability.Skilled in using ERP (preferably SAP) and CRM (preferably Salesforce) systems for accurate forecasting and pipeline management.A proactive approach to identifying reliability issues and proposing technical and commercial improvements.Ideally, HNC or equivalent in an engineering discipline.What We Offer YouA competitive basic salaryAn annual bonus based on a combination of company performance and your individual contributionPrivate Medical Insurance33 days annual leave.Defined pension contributions.Access to Medicash, helping you cover everyday health costs like dental, optical, and physiotherapy, plus a range of wellbeing perks.Confidential support via Employee Assistance Programmes.Discounted personal car leasing for you, your family, and friends.Long Service Awards celebrating your commitment.Continuous learning opportunities through Sulzer Learning Pathways.We’re proud to support those who’ve served. Sulzer is a Bronze Award holder under the MoD’s Defence Employer Recognition Scheme, meaning we actively welcome and support ex‑military personnel and reservists in building successful careers with us.Do you have a question about the role?Reach out to Daniel Faulkner at Danny.Faulkner@sulzer.com or Hiring Manager – Paul Oliver. Our team is looking forward hearing from youSulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA.About usSulzer is a global leader in critical applications for core infrastructure and processes for large essential industries around the world. We ensure the security, quality and durability of critical goods and services by supporting energy security, natural resource management and efficiencies in process industries. This in turn supports the transition to a circular economy. Our integrated solutions add significant value by enabling energy efficiency, carbon emissions and pollution reduction, and process efficiency improvements. Customers benefit from our commitment to innovation, performance and quality through our responsive network of 160 world‑class manufacturing facilities and service centers across the globe. Sulzer has been headquartered in Winterthur, Switzerland, since 1834. In 2024, our 13’500 employees delivered revenues of CHF 3.5 billion. Our shares are traded on the SIX Swiss Exchange (SIX: SUN). www.sulzer.com #J-18808-Ljbffr