Outbound Coordinator

Marken is fully dedicated to Pharma / Clinical Trials Distribution.

Title: Outbound Coordinator

Main Duties and Responsibilities:

• Work with customers as well as internal and external stakeholders on a daily basis with the aim of developing an excellent working relationship.
• Ensure appropriate, comprehensive and professional communication with internal and external stakeholders.
• Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
• Book and process shipment requests within Maestro, generate and verify shipping documentation where applicable.
• Answer and deal with all general and/or shipment specific telephone and e-mail requests from customers and offices/agents.
• Advise customers on latest booking times and documentation requirements.
• Advise customers on a daily basis of any services related issues incl. provision of solution (e.g. Customs detentions, ETA of flights/trucks).
• Perform pre and post shipment activities such as booking of Airfreight and/or overnight linehaul, upload of temperature data and other data into Maestro, filing and archiving records etc.
• Provide clear and accurate information regarding the handling of shipments, especially when delayed.
• Communicate with other MARKEN offices and overseas agents to confirm receipt of the pre-alert information during export.
• Track and Trace ZRH Client shipments in order to ensure that these shipments are delivered within the agreed turn around time and stability.
• Supply Customers with post shipment information and data such as temperature readings, Proof of Delivery details etc.
• Supply customers with MARKEN Service information.

Requirements:

• Understanding operating systems (Maestro) and SOP’s.
• Experience with cold chain logistics / pharma. Temp. controlled shipments.
• GDP.
• Airline booking procedures.
• Data entry into TMS.
• Fluent communication in English and German languages.

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.