Operations Manager

vor 4 Wochen

Bern, Schweiz Randstad Sourceright EMEA B.V. Vollzeit

Randstad Sourceright operates in 70 countries, across 360 RPO programs and more than 800 MSP programs. We have US$ 11.8 billion spent under our management and employ more than 3,800 talent experts. We create value by combining our proven processes with high-output technology to create efficiency, scalability, and flexibility — all with an eye on a company’s future business and talent needs. Randstad Sourceright is a truly global company and so are our clients.

As Operations Manager you will have operational and financial responsibility for our new client engagements and partnerships through the strategic application of company and client resources. Together with the leadership team you will develop and implement business plans, processes, strategy, and skills to establish and improve service delivery and engagement success. As a consultative partnership manager you will seek and pursue opportunities to advance the scope of services offered.

You will be involved in the budget planning and will be responsible for forecast and P&L management for your assigned account and you will foster operational and strategic alliances, business partnerships, and relationships with your clients.

You will be responsible for:

  • Day to day operations management
  • Managing client relationships and expectations, and providing innovative solutions to solve client needs
  • Managing account performances to ensure KPI’s and SLA’s are exceeded
  • Taking responsibility for delivering a prescribed budget for own area of the organization
  • Communicate client needs to the team and relevant RSR internal stakeholders and subject matter experts
  • Effective Supplier Management
  • Escalation management, ensure timely resolution, direct corrective action as needed
  • Identifying and implementing continuous process improvement activities
  • Building own capabilities and developing the capabilities of direct reports by working within an existing development framework
  • Coaching and mentoring team to meet service level(s) required and ensure best practice process is followed
  • Preparing and attending formal regular review meetings with the client and Randstad Stakeholders
  • Coordinating MI/BI activities and drive reporting
  • Provide induction, development, reward, and succession planning

What will you bring:

  • Proven track record of management experience in the recruitment industry, preferably in the staffing market
  • Ability to effectively plan and manage a program, tasks, and/or initiatives simultaneously
  • Excellent stakeholder management and people management skills
  • Fluent English and German or English and French
  • Willingness to visit client onsite 2-3 times per week in the Bern area
  • Good understanding of the labor market
  • Preferably Vendor Management System knowledge

What will you get in return?

  • Managing a MSP Program for a very well-known client in the Telecommunication industry
  • Opportunity to work with a world-class recruitment business with leading technology, tools, and innovation which allows our teams to focus on the human side of recruitment and provide a first-class experience to both our clients and our candidates
  • Extensive learning opportunities and a set career path
  • Competitive salary and excellent benefits package

We are an inclusive employer and should you require any reasonable adjustments to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.

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