Information Technology Help Desk
Vor 3 Tagen
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Direct message the job poster from Blupace Limited.
Blupace is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics, Field services and more. We are passionate about developing innovative technology solutions that make a difference. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services.
The Role
- Blupace is hiring for IT Helpdesk
- It is an onsite opportunity - 1 year
- NO sponsorship provided for this role.
- Languages: German & English (m/s): mandatory, Italian (m): strongly preferred, French (m) desired
Work Description
- First-level support via phone and e-mail for Windows 10, M365 products (Outlook, Teams, SharePoint, MS Office, etc.), own insurance applications and many other tools.
- First-level support for our external employee portals and our customer portals.
- Ensuring customer satisfaction in multiple languages.
- Creation and maintenance of documentation, instructions, and checklists (knowledge database).
- Interface between Onsite Support and corporate customers.
- Completed basic or further commercial training.
- Experienced in dealing with common IT systems and interested in constantly learning new technologies.
- Resilient and reliable personality with organizational talent, customer and service-oriented behavior as well as good communication skills verbally and in writing.
The Package
We offer a competitive salary and a great benefits package.
Blupace is committed to promoting a diverse, open and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish.
Seniority level- Associate
- Contract
- Information Technology
- IT Services and IT Consulting
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