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Business Systems Analyst

vor 2 Monaten

Lancy, Schweiz QIM Info SA Vollzeit

An IT engineering and digital services company founded in 2004, Qim info has offices in Switzerland (Geneva, Lausanne, Zurich & Basel) and France (Annecy, Lyon & Paris). As part of the MoOngy group, the company also benefits from an international development network.

Your tasks:

  • Serve as a primary contact for a designated community of users.
  • Participate in the delivery of the following services: gathering requirements, taking and following up on user requests, translating business requirements into functional and technical specifications, suggesting process improvements, performing internal acceptance testing, and supervising user acceptance testing.
  • Participate in incident resolution, data extraction, and other operational activities in support of specific business applications.
  • Participate in meetings with business users and IS personnel for defining, prioritizing, and resolving user requests (day-to-day or project-related).
  • Advise super-users on application usage, finding solutions, and proposing workarounds when appropriate.
  • Participate in project preparation activities.
  • Support the IBS team and IS in improving internal processes.

Technical skills required:

  • Strong IT background, especially in application development, testing, and support.
  • Strong analytical skills and the ability to deal efficiently with complex or multi-functional issues.
  • Good knowledge of business process analysis techniques and tools (Miro, Bizagi, Jira, Confluence, etc.).
  • Advanced experience in translating business requirements into User Stories.
  • Extended experience in Agile SCRUM methodology with proof of experience in similar business domains (perfumery, food industry, R&D, Pharma).
  • Customer service oriented, flexible, and open-minded.
  • Willingness to travel to support application rollouts and other project activities.
  • Fluent in English.

TT: 2 days teleworking per week.

Deliver key services, including:

  • Gathering and documenting business requirements.
  • Handling and following up on user requests.
  • Translating business needs into functional and technical specifications.
  • Proposing process improvements.
  • Coordinating and supporting User Acceptance Testing (UAT).
  • Advising super-users on application usage, finding and proposing workarounds.
  • Coordinating system-wide changes across multiple platforms.
  • Leading and participating in Unit Testing and UAT activities.
  • Contributing to the testing strategy (both definition and execution phases).
  • Managing L2 and L3 support, handling incidents in your area of responsibility.

Why choose Qim info?

  • Recognised expertise in the world of consultancy, with an activity focused on ten or so business sectors and knowledge of all IT professions.
  • Close proximity to our consultants and high-quality HR and management support to help them develop their skills and carry out their day-to-day assignments.
  • Joining us also means sharing more than just a coffee break Qim tech talks, company evenings… We organise a whole host of events every year, so you’ll have plenty of great memories to share

Porté par nos valeurs humaines et notre sens du service, nous vous aidons à trouver votre équilibre dans votre vie professionnelle et personnelle. Nos Business Unit Manager vous donnent accès à divers outils pour gérer et faire progresser votre carrière afin de vous accompagner dans la concrétisation de vos propres buts.

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