Order Management System Specialist
vor 3 Wochen
Career Area: Sales
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Description:
When you join team Caterpillar as an Order Management Systems Specialist, you will be joining a team responsible for providing guidance on the machine order management process as it adapts and grows into the digital age. The role is expected to adapt as new platforms are launched and provide support for all current machine order management systems and any new Modern Order Management solutions such as SAP. The position will work closely with business partners in Information Technology, tax, accounting, order management, transportation, manufacturing facilities, Product Distribution Center, Industries, and Product Groups to learn and advise on the order management process.
What You Will Do:
- Identify opportunities for continuous improvement in solution delivery and work processes using modern digital technology and leveraging lean thinking.
- Provide support for dealer invoicing questions, inter-company invoicing adjustments, certificates of origin, compliance, and orders systems issues across multiple countries and cultures in EAME.
- Approve EAME dealer orders and create all EAME debits and credits to dealers.
- Own, optimize and manage the insurance claims process and short ship claims.
- Administer service fee claims for non-European territories.
- Deliver superior Customer Support of all machine order management systems.
- Lead change management activities, including training, documentation, process flows, and defining roles and responsibilities.
Top Candidates Will Have:
- Working knowledge of SAP ordering systems and order management processes (preferably related to Caterpillar machine prime product, but can include engines, parts or work tools ordering systems) and Salesforce experience.
- Good understanding of compliance requirements.
- Experience with LEAN principles and practices.
- Prior experience in cross-functional global environments in Supply Chain/Orders/Invoicing roles.
- Excellent knowledge of the English language.
Key Skills For Your Successful Assignment:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment, with focus on:
- Recognition, clarification, and prioritization of concerns.
- Helping with analysing risks and benefits of alternative approaches and obtain decision on resolution.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers, with focus on:
- Providing prompt and effective responses to client requests and interactions.
- Working with clients to address critical issues and resolve major problems.
Effective Communication: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
Additional Information:
Travel requirement for this position is 10%.
A valid Swiss work permit or Swiss or EU-25/EFTA citizenship is required for this position.
No ISE or Relocation Assistance can be provided for this role.
Posting Dates:
Caterpillar is an Equal Opportunity Employer (EEO).
#J-18808-Ljbffr-
Order Management System Specialist
vor 4 Wochen
Genf, Schweiz Caterpillar Financial Services Corporation VollzeitCareer Area: SalesJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress...
-
Order Fulfillment Specialist
Vor 3 Tagen
Genf, Genf, Schweiz Borderless Capital VollzeitAbout UsWe're CookUnity, a company dedicated to changing the way food is perceived and consumed. By empowering chefs to nourish the world, we aim to create a community that values great food and its impact on society.Our story began in 2018, when we founded the first-ever platform connecting chefs with customers. Today, we deliver 35 million meals annually...
-
Order Management Team Lead
vor 4 Stunden
Genf, Genf, Schweiz SonarSource VollzeitOn a daily basis, you willLead a team of Order Management Specialists, divided between Geneva, Annecy, and Austin, TX.Oversee the end-to-end order processing lifecycle, ensuring accuracy and timeliness in order fulfillment.Ensure productivity within the team through Continuous Improvement initiatives, ensuring individual workload balance Establish and...
-
Inventory Management Specialist
Vor 3 Tagen
Genf, Genf, Schweiz MSC CRUISES VollzeitAbout YouWe are looking for an experienced Inventory Management Specialist to join our team at MSC Cruises.In this role, you will be responsible for managing our inventory levels and ensuring accurate stock control systems.Key responsibilities include:Managing inventory levels and maintaining up-to-date stock control systems.Monitoring storage, order...
-
Construction Management Specialist
Vor 6 Tagen
Genf, Genf, Schweiz MSC Cruises VollzeitProject Controller Job DescriptionAs a Project Controller at MSC Cruises, you will play a crucial role in ensuring the successful delivery of construction projects. You will be responsible for coordinating and implementing budgeting, cost control, and planning processes across various projects globally.You will work closely with project managers, finance,...
-
Order Management Specialist
vor 1 Tag
Genf, Genf, Schweiz Start Emploi VollzeitRole SummaryWe are seeking a skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, be proactive, and able to work under pressure.Main ResponsibilitiesManage customer orders, ensuring timely and efficient resolution of issues.Foster strong relationships with distributors and suppliers.Handle...
-
Swiss Integrated Management System Specialist
vor 16 Stunden
Genf, Genf, Schweiz Experis Switzerland VollzeitWe are hiring a Quality and Security Manager to join our Experis Switzerland team in Genève.About the Job:Maintain our Integrated Management System (IMS) in compliance with ISO 9001:2015 and ISO 27001 standards.The main mission includes supporting the implementation of EASA regulatory standards in the Air Traffic Control industry.The ideal candidate will...
-
System Infrastructure Specialist
Vor 6 Tagen
Genf, Genf, Schweiz Banque de Commerce et de Placements SA VollzeitAbout Banque de Commerce et de Placements SAWe are a leading financial institution in Switzerland, providing high-quality services to our clients. Our IT division is responsible for ensuring the efficient and secure operation of our systems.**Job Overview**This is an exciting opportunity to join our team as a System Infrastructure Specialist. You will be...
-
Business Operations Specialist
vor 4 Stunden
Genf, Genf, Schweiz Engineering Management Selection VollzeitWe are seeking a Business Operations Specialist to join our team at Engineering Management Selection.About the Role:The successful candidate will be responsible for managing and following customers' contracts, overseeing the day-to-day operational functions of Picarro's solutions, and serving as the primary liaison between customers and technical support...
-
Risk Management Specialist
Vor 2 Tagen
Genf, Genf, Schweiz ADNOC Group VollzeitADNOC Global Trading LTD, a leading player in the global commodities market, seeks an experienced Risk Management Specialist to join its Middle Office team in Geneva, Switzerland.The company has ambitious plans for global growth and is expanding its presence in Europe and the US. As a key member of the Global Middle Office team, you will play a crucial role...
-
ERP Solution Architect – OTC
vor 2 Wochen
Genf, Schweiz Randstad Digital VollzeitERP Solution Architect – OTC (Order-to-Cash) ConsultantWe are a dynamic team that embraces the values of entrepreneurship, trust, agility, and teamwork!Who We Are:As a leading technology partner for businesses, our mission at Randstad Digital is to support our clients in their digital projects and drive innovation through our expertise and agile...
-
Genf, Genf, Schweiz skyguide VollzeitSkyguide is seeking a highly skilled professional to join our team as a Senior Air Traffic Management Systems Specialist. In this role, you will be responsible for the maintenance and continuous development of some of our aeronautical surveillance data management systems.Main Responsibilities:Be responsible for the overall direction and strategy of our core...
-
Business Technology Specialist
Vor 4 Tagen
Genf, Genf, Schweiz Intec Select VollzeitWe are seeking a Business Technology Specialist to join our team at Intec Select. As a key member of our risk management team, you will be responsible for analyzing and solving complex business problems using Openlink Endur.Risk Management Expertise RequiredThe ideal candidate will have a strong working knowledge of T-SQL (SQL Server or Oracle) and Python,...
-
Inventory Management Specialist
Vor 3 Tagen
Genf, Genf, Schweiz Safe SA VollzeitRole OverviewThe Inventory Management Specialist will be responsible for overseeing the inventory management process, ensuring that stock levels are optimized, and products are delivered to clients on time.This role requires strong organizational skills, attention to detail, and the ability to analyze data to make informed decisions.Key TasksDevelop and...
-
Risk Management Specialist
Vor 3 Tagen
Genf, Genf, Schweiz ADNOC Group VollzeitJob DescriptionThe ADNOC Group is seeking a highly motivated and skilled Risk Management Specialist to join its team in Geneva, Switzerland. As a key member of the Middle Office, this role will play a crucial part in ensuring the effective management of market risk across various trading desks.Main Responsibilities:Support the Middle Office Manager and VP...
-
Order Fulfillment Manager
Vor 5 Tagen
Genf, Genf, Schweiz Borderless Capital VollzeitAbout CookUnityCookUnity is a platform that connects the world with great food, sourced from the industry's best chefs. Our mission is to empower chefs to nourish the world.The Fulfillment Supervisor role is key in ensuring the accurate and timely picking, packing, and preparation of orders during their assigned shift.Key Responsibilities:Operational Team...
-
Category Management Specialist
Vor 3 Tagen
Genf, Genf, Schweiz Richemont VollzeitJob DescriptionThe Category Management Specialist will be responsible for:Contributing to global category management.Providing category intelligence and project management expertise.Implementing categories strategy and best practices across Maisons and Regions.Required Skills and Qualifications:7+ years of experience in an international and structured...
-
Financial Operations Specialist
Vor 5 Tagen
Genf, Genf, Schweiz Verition Fund Management LLC VollzeitJob OverviewWe are seeking a skilled Financial Operations Specialist to join our team at Verition Fund Management LLC. As a key member of our operations team, you will be responsible for providing middle office services and ensuring the timely confirmation and settlement of trades.
-
Senior Security Management Specialist
Vor 4 Tagen
Genf, Genf, Schweiz United Nations Population Fund VollzeitThe United Nations Population Fund is seeking a highly skilled and experienced Senior Security Management Specialist to join its team in Geneva.Job DescriptionThe Senior Security Management Specialist will be responsible for overseeing the security operations of the organization, ensuring the safety and security of staff, visitors, and assets. This includes...
-
Risk Management Specialist
Vor 6 Tagen
Genf, Genf, Schweiz Lombard Odier VollzeitLombard Odier is a leading global wealth and asset manager seeking a Risk Management Specialist to lead the transformation of its Anti-Money Laundering (AML) operating model. The ideal candidate will have a strong track record in business transformation, preferably in a Compliance or Client Life Cycle management setting, and possess solid mastering of...
