Head of Claims and Client Services Advocacy, EMEA

Vor 4 Tagen

Zürich, Zürich, Schweiz Aon Vollzeit

Head of Claims and Client Services Advocacy, EMEA

We are seeking a dynamic and experienced leader to head our Reinsurance EMEA Claims and Client Services Advocacy function. This role is critical in driving claims and client services excellence (premium, prorata and accounting) and operational efficiency across the Aon Reinsurance EMEA region while fostering collaboration with global operations.

The ideal candidate will be a technically strong claims professional with proven leadership, negotiation, and relationship management skills, coupled with an operational excellence mindset.

This is a hybrid role with the flexibility to work both virtually and from one of our European offices (e.g.: Prague, Milan, Hamburg, Paris, Madrid, Zurich).

What the day will look like

  • Lead Client Services and claims advocacy efforts across the Aon Reinsurance EMEA region, acting as a key liaison between clients, brokers, reinsurers, and internal client services teams.
  • Drive consistency, efficiency, and best practices in claims and client services handling across the EMEA region.
  • Identify and implement operational improvements to streamline processes and enhance service delivery.
  • Strengthen relationships with key stakeholders to ensure alignment and proactive claims resolution.
  • Collaborate with global teams to ensure regional strategies are aligned with global operations and objectives.
  • Mentor and develop the regional claims and client service advocacy teams to build technical expertise and leadership capabilities.
  • Monitor industry trends and regulatory changes to ensure compliance and maintain a competitive edge.

Skills and experience that will lead to success

  • Extensive experience in Client Service and/or claims management, preferably within a global or regional leadership role.
  • Proven negotiation and stakeholder management skills on claims.
  • Demonstrated success in driving operational efficiencies and process improvements.
  • Excellent leadership, communication, and relationship-building abilities.
  • Ability to navigate complex regional and global structures to align strategies and initiatives.

Preferred Skills:

  • Experience in the EMEA region or a comparable multi-country market.
  • Familiarity with global claims and client service operations.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

#J-18808-Ljbffr

  • Head of International Client Services

    Vor 2 Tagen

    Zürich, Zürich, Schweiz CAPITAL TRUSTEES AG Vollzeit

    CAPITAL TRUSTEES AG, a leading Swiss trustee company, seeks a highly experienced professional to manage our international client services. As Head of International Client Services, you will be responsible for ensuring the highest level of service delivery to our global clients.Key AccountabilitiesDevelop and implement strategies to enhance client...

  • Director , Reinsurance Claims

    Vor 3 Tagen

    Zürich, Zürich, Schweiz Everest Re Group, Vollzeit

    Title: Director, Reinsurance ClaimsCompany: Everest Reinsurance Company (Ireland), Dac (Zurich Branch)Job Category: ClaimsJob Description:It's an exciting time for Everest Re Group, Ltd. ("Everest") As we continue on our journey, we see significant opportunity ahead of us to expand our reach, build diversity, and enhance our capabilities in critical...

  • Commercial Claims Handler

    Vor 6 Tagen

    Zürich, Zürich, Schweiz Michael Page Vollzeit

    Job RequirementsWe are seeking a highly skilled Claims Specialist to join our Aviation Claims Team Ger / Sui in Wallisellen, Zurich.About the Role:You will investigate, negotiate, and resolve various aviation claims, including complex issues and/or litigation.You will ensure that all claims are managed within authority limits and in compliance with our...

  • Claims Resolution Expert

    Vor 6 Tagen

    Zürich, Zürich, Schweiz Michael Page Vollzeit

    Job OverviewOur team is looking for a highly skilled Claims Specialist to join our Aviation Claims Team Ger / Sui in Wallisellen, Zurich.About the Role:You will be responsible for investigating, negotiating, and resolving various aviation claims, including complex issues and/or litigation.You will work closely with our team to ensure that all claims are...

  • Head of Value Creation

    Vor 6 Tagen

    Zürich, Zürich, Schweiz Michael Page Vollzeit

    Whether it's aircraft, international business or offshore wind parks, Allianz Commercial has an extensive range of risks covered when it comes to protecting businesses.We are looking for a Claims Specialist, based in Wallisellen, Zurich.Your TeamThe Aviation Claims Team Ger / Sui consists of 22 Claims Specialists, who are committed to delivering effective...

  • Head Of Middle East Clients

    Vor 2 Tagen

    Zürich, Zürich, Schweiz Altus Search Ltd Vollzeit

    Head of Middle East Clients - Private Banking - Zurich Title: Head of Middle East Clients - Private Banking - Zurich Date: 25th March 2025 Our client is looking for a Head of Middle East Clients - Private Banking. The individual would also ensure that the division meets its sales targets and drives the business performance. Duties Include: Ensure that the...

  • Policy and Claims Administration Systems Specialist

    Vor 5 Tagen

    Zürich, Zürich, Schweiz CAPCO Vollzeit

    About CapcoCapco is a leading global management and technology consultancy dedicated to the financial services industry. With over 7,000 employees across the Americas, Europe, and Asia Pacific, we combine innovative thinking with unparalleled industry knowledge to offer our clients consulting expertise, complex technology integration, transformation...

  • Head of Middle East Clients

    Vor 3 Tagen

    Zürich, Zürich, Schweiz Altus Search Ltd Vollzeit

    Head of Middle East Clients - Private Banking - ZurichTitle: Head of Middle East Clients - Private Banking - ZurichDate: 25th March 2025Our client is looking for a Head of Middle East Clients - Private Banking. The individual would also ensure that the division meets its sales targets and drives the business performance.Duties Include:Ensure that the team...

  • AVP, EMEA Taxation Services

    vor 1 Woche

    Zürich, Zürich, Schweiz Arch Capital Group Vollzeit

    With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Arch Capital Services LLC Position Description ...

  • Head of Financial Institutions

    Vor 2 Tagen

    Zürich, Zürich, Schweiz ING Vollzeit

    ING Wholesale Banking has an interesting opportunity available for an ambitious professional with a strong commercial drive. We are looking for a hands-on, commercially driven person to steer and expand the Financial Institutions Coverage Team in Switzerland, which has been established since April 2022. Hierarchically you will report to the local Zurich...

  • Claims Specialist

    Vor 4 Tagen

    Zürich, Zürich, Schweiz Zurich Insurance Company Vollzeit

    About the TeamThe Aviation Claims Team Ger/Sui consists of 22 experienced professionals who are committed to delivering effective and efficient claims handling for local and international aviation businesses.We manage a diverse portfolio of clients, from international airlines, aircraft manufacturers to local general aviation, covering several lines of...

  • Director of People Development

    Vor 2 Tagen

    Zürich, Zürich, Schweiz EMEA Recruitment Vollzeit

    Company OverviewEMEA Recruitment is a well-established multinational company with a presence in multiple regions. We are committed to promoting Equity, Diversity, and Inclusion in the workplace and act as a neutral third party in the recruitment process.The successful candidate will be part of a dynamic environment where they can influence leadership,...

  • Head of Luxury Service Strategy

    Vor 5 Tagen

    Zürich, Zürich, Schweiz Swarovski Vollzeit

    Swarovski is renowned for its exquisite crystal-based products, and as part of our dedicated team, you will play a pivotal role in delivering exceptional customer experiences.The OpportunityAs Head of Luxury Service Strategy, you will be responsible for developing and implementing a comprehensive service strategy that drives growth and differentiation across...

  • Tax Claims Specialist

    Vor 2 Tagen

    Zürich, Zürich, Schweiz Cognizant Vollzeit

    Job Description:We are seeking a skilled Tax Claims Specialist to join our team at Cognizant. As a key member of our operations team, you will play a vital role in the preparation and filing of tax returns.The successful candidate will be responsible for repapering clients with a Tax Claims mandate, setting up clients in client systems, and maintaining...

  • Head Of Private Clients Legal

    Vor 2 Tagen

    Zürich, Zürich, Schweiz Vontobel Vollzeit

    Head of Private Clients Legal (100%) Apply locations Zürich / Gotthardstrasse 35 time type Full time posted on Posted 30+ Days Ago job requisition id 7536 At Vontobel, we aim to empower our clients and employees to realize their goals. As the Head of Legal – Private Clients, you will play a pivotal role in shaping strategic legal support within our Wealth...

  • Grapehealth Claims Lead

    Vor 3 Tagen

    Zürich, Zürich, Schweiz Grapehealth Vollzeit

    Join the InnovationGrapehealth is transforming the employee insurance industry with innovative solutions. We strive to put employees first, focusing on delivering efficient, accurate, and client-focused claims processing. As a Claims Team Lead, you will be part of our dynamic and diverse team, committed to excellence, accountability, and innovation.We...

  • Global Lead, Patient Advocacy

    Vor 4 Tagen

    Zürich, Zürich, Schweiz Novo Nordisk AS Vollzeit

    Join us and be a driving force in transforming the future for people living with rare disordersAre you passionate about making a real impact in the lives of patients with rare diseases?Novo Nordisk is looking for a dedicated Global Patient Engagement & Advocacy Lead to drive global strategies, build strong relationships with patient organizations, and ensure...

  • Complex Claims Resolution Manager

    Vor 3 Tagen

    Zürich, Zürich, Schweiz Zurich 56 Company Ltd Vollzeit

    We are looking for an experienced Complex Claims Resolution Manager to join our Property Major Loss team at Zurich 56 Company Ltd. As a Senior Claims Advisor, you will be responsible for managing complex claims across various sectors.Your key objectives will include developing strong relationships with customers, brokers, and other stakeholders, providing...

  • Aviation Claims Professional

    Vor 4 Tagen

    Zürich, Zürich, Schweiz Zurich Insurance Company Vollzeit

    Job SummaryWe are looking for a highly skilled Business Risk Manager to oversee the management of aviation-related claims. This role involves proactively investigating and resolving complex claims, ensuring compliance with regulatory requirements, and providing exceptional customer service.The successful candidate will possess excellent analytical skills,...

  • Head of Middle East Clients Lead

    Vor 3 Tagen

    Zürich, Zürich, Schweiz Altus Search Ltd Vollzeit

    Job DescriptionWe are seeking a highly skilled Head of Middle East Clients Lead to join our team at Altus Search Ltd.The successful candidate will be responsible for managing a portfolio of clients and driving the business performance of our private banking division in the Middle East market.Key Responsibilities:Lead a team of private banking professionals...