Sr. Manager, Network Operations

Sr. Manager, Network Operations (Remote Opportunity) US - IL - Chicago Technology Professional Staff/Corporate Full-time Yearly US Dollar (USD) pay basis Summary Hyatt Hotels Corporation seeks an enthusiastic Senior Manager, Network Operations to join our Global Network Operations and Engineering where you’ll join a team of 18 field professionals who love what they do. In this role, you will be collaborating closely with the broader {Insert teams this candidate will engage with} team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong. We’re proud to offer exceptional corporate benefits which include: Annual allotment of free hotel stays at Hyatt hotels globally Flexible work schedule Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption Paid Time Off, Medical, Dental, Vision, 401K with company match Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally. Qualifications The Senior Manager – Network Operations is responsible for overseeing the planning, reliability, and security of Hyatt’s global network infrastructure. This role provides strategic leadership for network operations, ensuring high performance, scalability, and resilience across all corporate and property environments. Additional responsibilities include: Drive continuous improvement initiatives across network operations, focusing on automation, standardization, and service quality. Collaborate with cybersecurity, infrastructure, and application teams to ensure end-to-end system resilience and secure connectivity. Oversee vendor performance and negotiate service-level agreements (SLAs) to maintain high operational standards. Monitor and report on network performance metrics, providing insights and recommendations for optimization. Lead response efforts for major incidents and ensure timely communication and resolution. Experience Required: 8+ years of progressive experience overseeing complex, enterprise-scale network environments across global corporate offices, regional hubs, and property-based infrastructures Enterprise-level experience driving large-scale network transformations, including migrations from legacy platforms (e.g., Fortinet, Aruba, Cisco) to modern cloud-managed architectures (e.g., Cisco Meraki or SD-WAN solutions) Demonstrated success in leading and mentoring technical teams, with experience in performance management and task prioritization. Hands-on experience with network lifecycle management, including planning and executing hardware and technology refreshes. Deep expertise in PCI DSS and cybersecurity frameworks, ensuring compliance and audit readiness across all networked environments through policy enforcement and evidence documentation. Advanced operational troubleshooting and incident management, leading root cause analysis and continuous improvement efforts for both wired and wireless infrastructure performance. Collaborative leadership across IT, security, and property operations, aligning network strategy with organizational objectives and digital transformation initiatives. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. We welcome you: Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better. The salary range for this position is $120,000 - $140,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate. We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place. #J-18808-Ljbffr