Customer Success Manager
vor 15 Stunden
Do you want to be part of a new entrepreneurial adventure and help build the next global FinTech, then we might just have the job for you.Taurus is a global leader in digital asset infrastructure for banks, public and private companies. Using blockchain technology, its platform covers cryptocurrencies, tokenized securities, tokenized assets, and stablecoins.We are looking for ambitious and driven individuals to support our rapid global growth.Our Customer Success team's mission is to ensure the long-term success and satisfaction of customers. By proactively engaging with customers, understanding their needs, and providing ongoing support, the team aims at maximizing customer value, retention, and loyalty. We work collaboratively across departments to ensure smooth onboarding, product adoption, and timely resolution of any issues or challenges. Our Customer Success team members serve as trusted advisors, helping customers achieve their goals, uncovering growth opportunities, and fostering strong relationships.TasksAs a Customer Success Manager (CSM), you will be in charge of managing several customers to ensure product usage according to best practices, expand product adoption and contribute to the revenue growth of Taurus.You will work closely with the sales team. Your tasks will include:Increase customer retention and satisfactionExpand customer\'s adoption of Taurus solutionsRenew contracts and reduce churnEnsure customers get fast time-to-valueCollect customer feedback and close feedback loopsLead initiatives to publish customer references/success storiesRequirementsBachelor’s or master’s degree in economics, finance or business administration3-5 years’ work experience in banking, finance, trading or fintechExperience in B2B software sales, customer success or account managementInterest in Blockchain, Digital Assets, CryptocurrenciesFluent in German and English; French a plusA Customer Success Manager (CSM) requires a combination of skills to effectively fulfill its responsibilities:Strong interpersonal skills to build and maintain positive relationships with customersAbility to think critically, to propose effective solutionsDeep understanding of the product or service he/she is supportingA customer-centric approach, prioritizing customer satisfaction and successProject management, handling multiple customer accounts simultaneouslyStrong teamwork, resilience and adaptabilityAbility to adapt communication to various stakeholders (technical and business-oriented, project manager, C-level,.)Passion for learning, staying updated on industry trends, new technologies, best practicesBenefitsAn opportunity to work at the intersection of digital assets and financeA skilled and experienced team, including world-renowned expertsA fast-paced learning environment, entrepreneurial spirit and team spiritA great moment to join as the company grows and expandsState-of-the-art technology and IT infrastructureHybrid remote work and flexible working hoursFun team eventsAs the company evolves in a dynamic and innovative environment, its DNA is based on merit. As such, there will be significant growth opportunities for candidates with an open and can-do mindset. We are an equal-opportunity employer.NoteWe will not consider applications via agencies.taurushq[.]com #J-18808-Ljbffr
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Customer Success Manager Switzerland
vor 1 Tag
Genf, Genf, Schweiz Taurus SA VollzeitDo you want to be part of a new entrepreneurial adventure and help build the next global FinTech, then we might just have the job for you.Taurus is a global leader in digital asset infrastructure for banks, public and private companies. Using blockchain technology, its platform covers cryptocurrencies, tokenized securities, tokenized assets, and...
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Hybrid Remote: Customer Success Manager
Vor 7 Tagen
Genf, Schweiz Taurus SA VollzeitA leading FinTech company in Switzerland is seeking a Customer Success Manager to enhance customer satisfaction and retention. You will manage multiple customer accounts and work closely with the sales team. Candidates should have a degree in finance or business, with 3-5 years in banking or fintech. This role offers opportunities in a fast-paced environment...
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Customer Success Manager
Vor 5 Tagen
Genf, Schweiz Taurus SA VollzeitOverviewDo you want to be part of a new entrepreneurial adventure and help build the next global FinTech, then we might just have the job for you.Taurus is a global leader in digital asset infrastructure for banks, public and private companies. Using blockchain technology, its platform covers cryptocurrencies, tokenized securities, tokenized assets, and...
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Customer Success Manager — Implémentation
vor 3 Wochen
Genf, Schweiz RogerHR VollzeitUne entreprise spécialisée dans les solutions RH recherche un Customer Success Manager à Genève. Vous serez en charge de piloter les projets d'implémentation, de former les utilisateurs et d'assurer leur satisfaction. Le candidat idéal aura 3 à 7 ans d'expérience dans des environnements SaaS, ainsi qu'une bonne compréhension des processus métier...
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Customer Success Manager — Pilotage Projets
vor 2 Wochen
Genf, Schweiz RogerHR SA VollzeitUne entreprise de gestion des ressources humaines située à Genève recherche un Customer Success Manager pour accompagner les clients dans l'adoption de sa plateforme. Le candidat idéal aura une expérience dans un environnement ERP/SaaS B2B et devra piloter des projets de A à Z tout en assurant la satisfaction des clients. L'environnement de travail est...
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Customer Success Manager 80
vor 4 Wochen
Genf, Schweiz RogerHR SA VollzeitEn tant que Customer Success Manager , tu accompagneras nos clients dans la mise en place et l'adoption réussie de notre plateforme. Tu seras responsable du bon déroulement des projets d'implémentation, en coordonnant les différentes parties prenantes tout en assurant un accompagnement humain et stratégique. Notre conviction : Les meilleurs Customer...
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Customer Success Manager 80/100%
vor 4 Wochen
Genf, Schweiz RogerHR SA VollzeitEn tant que Customer Success Manager, tu accompagneras nos clients dans la mise en place et l'adoption réussie de notre plateforme. Tu seras responsable du bon déroulement des projets d'implémentation, en coordonnant les différentes parties prenantes tout en assurant un accompagnement humain et stratégique. Notre conviction : Les meilleurs Customer...
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Senior Customer Success Manager
vor 2 Wochen
Genf, Genf, Schweiz Kpler Vollzeit CHF 90'000 - CHF 140'000 pro JahrAt Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly...
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Senior Customer Success Manager
vor 2 Wochen
Genf, Genf, Schweiz Kpler Vollzeit CHF 80'000 - CHF 120'000 pro JahrAt Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors. Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly...
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Customer Success Manager 80/100
vor 2 Wochen
Genf, Genf, Schweiz RogerHR SA Vollzeit CHF 60'000 - CHF 80'000 pro JahrEn tant que Customer Success Manager, tu accompagneras nos clients dans la mise en place et l'adoption réussie de notre plateforme. Tu seras responsable du bon déroulement des projets d'implémentation, en coordonnant les différentes parties prenantes tout en assurant un accompagnement humain et stratégique.Notre conviction : Les meilleurs Customer...
