IT & Security Manager

Company overviewAt Hilo by Aktiia, we believe the key to improving cardiovascular health is to provide patients and physicians with a deeper understanding of the blood pressure pattern. Before Hilo, it was not possible to monitor cardiovascular health at scale.We are a venture-backed start-up that has raised over $96M from top-tier investors in Europe and the United States. We have developed and brought to market the world’s first continuous blood pressure monitor. Our technology is based on 18 years of research by our founders at the prestigious Swiss Center for Electronics and Microtechnology (CSEM). Hilo by Aktiia's solution has been validated through extensive clinical trials and received a CE Mark as a Class IIa medical device under MDR leading to commercial access of approximately 43 countries worldwide.Job overviewWe are seeking an experienced and proactive IT Manager to oversee the company’s technology infrastructure, security practices, and SaaS tool ecosystem. This role is critical in ensuring the reliability, security, and efficiency of our internal systems and digital operations. You will manage company equipment, access controls, data backups, and IT policies, while also leading the setup and integration of key business tools across customer support, marketing, analytics, product, and supply chain functions. This is a cross-functional role that collaborates closely with teams across the organization to support operational excellence and scalable growth.ResponsibilitiesManage Company EquipmentMaintain and track inventory of company hardware (laptops, phones, monitors, etc.).Manage device lifecycle: provisioning, maintenance, decommissioning.Use device management software (Intune) for remote management.Manage Accounts and CredentialsHandle user provisioning and deprovisioning for all company systems.Implement and maintain access management systems like SSO, IAM.Maintain security of shared credentials.Manage Security and PrivacyDevelop and enforce company-wide security protocols (MFA, endpoint protection, encryption).Partner with legal/compliance for data privacy law adherence.Conduct periodic audits and security training.Perform cybersecurity assessment and take corrective measures, as neededManage BackupsImplement backup solutions for cloud services, databases, and internal systems.Regularly test backup integrity and restoration processes.Ensure offsite or cloud redundancy as needed.Manage IT PolicyDraft and update IT usage policies, including acceptable use, data retention, and BYOD.Conduct periodic training on IT policies and data security awareness.Ensure documentation and version control for all policies.Manage Setup & Integration of ToolsSet up and maintain integrations across core tools, including:Freshdesk – Customer support/ticketingKlaviyo – Email and SMS marketing automationHubspot – CRM and marketing/sales automationAWS Supply Chain – Supply chain visibility and optimizationAppsFlyer – Mobile attribution and marketing analyticsRevenueCat – In-app subscriptions and monetization managementAmplitude – Product analytics and user behavior insightsSegment – Customer data infrastructure and event trackingMentionMe – Referral marketing platformPhrase – Translation and localization managementApp Store Connect – iOS app publishing and performance trackingGoogle Play Console – Android app management and analyticsAppCircle – Mobile CI/CD and release automationAtlassian (Jira, Confluence, Structure) – Project management, documentation, and roadmap planningOther tools being a plus (Netsuite, WooCommerce)Work closely with relevant departments (e.g., marketing, ops, CS) to align tool use with business objectives.Ensure tools are secure, compliant, and scalable.Qualifications5+ years of experience in IT management, system administration, or IT operations.Experience managing and integrating SaaS tools across departmentsExperience in coding/scripting (JSON & other langagues)Familiarity with compliance frameworksSolid understanding of network infrastructure, cloud services, and backup strategies.Strong organizational, troubleshooting, and documentation skills.Excellent cross-functional communication and stakeholder management abilities.Join our team and be part of a dynamic company that values trust, respect, engagement, and excellence. We offer competitive compensation, flexible work location, and opportunities for professional growth and development. #J-18808-Ljbffr