Customer Sample Management Lead 80%-100%

The actual location of this job is in Visp, Switzerland. Relocation assistance is available for eligible candidates and their families, if needed. Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of. Join Lonza AG’s Quality team in Visp, Switzerland as a Customer Sample Management Lead 80%-100% (m/f/d) and play a key role in coordinating the delivery of manufacturing samples for external testing and customer evaluation. What you’ll get: An agile career and dynamic working culture An inclusive and ethical workplace Compensation programs that recognize high performance Along with competitive salaries, you’ll find a wide range of lifestyle, family and leisure benefits available. Depending on your location, these benefits could include family allowances, childcare support, discounts for local businesses and attractions, travel allowances, and subsidized meals. What you'll do: Lead and coordinate the end-to-end process for manufacturing samples sent to external laboratories or customers. Serve as the single point of contact (SPOC) for a key customer, managing expectations and ensuring smooth, professional communication. Log and track samples in internal systems, ensuring completeness, accuracy, and traceability. Collaborate with internal logistics teams to prepare, package, and dispatch samples in alignment with timelines and quality standards. Ensure compliance with documentation, labeling, and regulatory requirements for all outgoing samples. Drive continuous improvement in sample handling, tracking, and customer communication processes. What we are looking for: Completed education as Laborant, or a Bachelor’s or Master’s degree in Biology, Chemistry, Pharmaceutical Sciences, or a related scientific discipline. Proven experience in sample coordination, logistics, or quality control. Strong organizational and communication skills, with high attention to detail. Familiarity with sample tracking systems and documentation standards. Ability to manage multiple priorities and work independently in a fast-paced environment. English and German are required to ensure effective communication with internal teams and external partners. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically. People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference. Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr