Senior IT Support Specialist
vor 3 Wochen
Rejoignez une institution dynamique opérant dans le secteur bancaire et financier, où l’excellence technologique et le service de qualité aux utilisateurs sont au cœur de notre activité. Nous recherchons un(e) IT Support Specialist pour renforcer notre équipe des systèmes d’information et accompagner nos utilisateurs dans un environnement exigeant.
Senior IT Support Specialist
Mission principale
Vous travaillerez en étroite collaboration avec l'équipe des systèmes d'information pour fournir un support et gérer diverses missions liées à l’environnement IT des utilisateurs finaux, incluant :
- Outils de productivité : Suite MS Office, Adobe Acrobat.
- Gestion de contenu d’entreprise : MS SharePoint.
- Applications métier : Systèmes bancaires (S2I), Bloomberg.
- Systèmes de communication : Visioconférence, téléphones IP.
- Systèmes d’exploitation : Windows 10.
- Équipements : Laptops, desktops, imprimantes, périphériques, et appareils mobiles.
- Identifier, enregistrer, catégoriser et prioriser les incidents et demandes liés à l’environnement des utilisateurs.
- Investiguer les causes et résoudre les incidents, ou escalader ceux non résolus.
- Documenter et clôturer les incidents résolus et les demandes traitées.
- Contribuer à l’amélioration des procédures de gestion des incidents.
- Installer et déployer le matériel et les logiciels des utilisateurs finaux selon les instructions fournies.
- Assurer le suivi du cycle de vie des équipements, de l’approvisionnement à la mise hors service.
- Participer au développement des procédures et standards d’installation.
- Maintenir un registre précis et à jour des actifs IT.
- Expérience obligatoire de 3 à 5 ans dans une fonction similaire, idéalement dans les secteurs bancaires, financiers ou de trading.
- Résidence en Suisse fortement privilégiée.
- Excellente maîtrise des postes de travail et laptops sous Windows 10.
- Bonne connaissance d'Active Directory.
- Solide expertise dans la suite MS Office 2016 et ultérieur.
- Connaissance de base en SharePoint 2016 et versions plus récentes.
- Notions en téléphones IP et visioconférence.
- Excellentes compétences organisationnelles et communicationnelles.
- Proactivité, sens du service et orientation solution.
- Français et anglais courants obligatoires.
- Évoluez dans un environnement bancaire et financier stimulant, où la rigueur et l’excellence sont valorisées.
- Bénéficiez d’une culture d’entreprise favorisant le développement professionnel et personnel.
- Contribuez à des projets technologiques d’envergure au sein d’une équipe passionnée.
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