IT Project Manager
vor 3 Wochen
IT Project Manager
Responsabilités- Gérer les activités quotidiennes de notre équipe de delivery, assurant la coordination et la supervision efficace des projets.
- Produire des rapports détaillés et des analyses de performance pour la direction, mettant en évidence l'état des projets, le respect du budget et les SLA.
- Contribuer activement à la continuité des services informatiques en fournissant un leadership technique nécessaire.
- Concevoir et maintenir à jour la documentation des processus opérationnels.
- Jouer un rôle clé dans la planification des services et la gestion de la satisfaction client.
- Assurer la qualité et la rentabilité des services rendus, conformément aux SLA établis.
- S'assurer du respect des systèmes, processus et méthodologies selon les directives de l'entreprise.
- Participer à l’administration et l’ooptimiser les systèmes de surveillance et de gestion à distance.
- Renforcer les relations clients et participer aux réunions avant et après-vente nécessaires.
- Expérience confirmée en gestion de projet dans le domaine IT.
- Excellentes compétences en communication et en reporting.
- Capacité de gestion d’équipe
- Forte aptitude à la résolution de problèmes et à la gestion de crises.
- Maîtrise du français et de l'anglais, à l'oral comme à l'écrit
- Diplôme en informatique, gestion de projet ou domaine connexe.
- Une expérience antérieure auprès d’un fournisseur de service IT serait un plus.
- Des certifications telles que Microsoft MCP, MCSA, MCSE, ITIL, ou ITSM sont hautement appréciées.
- Environnement Responsible et Dynamique. Intégrez une entreprise innovante et en pleine expansion faisant partie d'un groupe certifié B-Corp, engagée dans des pratiques commerciales responsables et durables.
- Développement Personnel. Bénéficiez de formations continues pour exceller dans votre domaine.
- Récompenses Méritées. Profitez de primes basées sur vos performances et celles de l'équipe.
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