Junior IS Helpdesk Officer ENG

Building Peace Together The Geneva Centre for Security Policy (GCSP) is an international foundation serving a global community of individuals and organisations. Our mission is to advance peace, security and international cooperation. We provide the knowledge, skills and network for effective and inclusive decision-making.Are you interested in joining our highly motivated team of 90 persons? If you are entrepreneurial, results-driven and a team player who is dedicated to making a meanigful impact in today’s world, you may be our future: Junior IS Helpdesk Officer ENG / FR Full-time – 6 months - limited duration Location: GenevaMISSIONAs a part of the Help Desk Support Team, you will be responsible for delivering IT support level 1 & 2 to both on-site and remote users and provide technical assistance for the Centre and day-to-day IT issues. This is a busy role, which may involve occasional out of hours work to meet deadlines or support events. The Junior IT Helpdesk Officer must be proficient, organised and passionate about learning new technologies and services. This role reports to the Head of IS.Main ResponsibilitiesThe Junior Helpdesk Officer will report to the Head IS in assigned responsibilities, such as:Provide end user support.Manage incidents/ requests in the ticketing system. Gather all the basic information to evaluate the reported incident.Liaise with the other team members for the ticket resolution and escalation.Answer end users’ technical questions face to face and remotely.Deliver remote assistance to usersPrepare/ install computers and smartphones.Install and configure various software.Contribute to and/ or create end user documentation.Required educationDiploma or Certification in IT or relevant education.A minimum of one year functional experience in a similar position (candidates without previous work experience will be considered if they can demonstrate a very strong interest or informal experience, such as internships, volunteer work etc.)ExperienceGood understanding of Microsoft Windows, Microsoft 365 and related Apps.Technical knowledge of OS, hardware and basic network fundamentals.Previous experience in user support would be an advantage.Basic Knowledge of SharePoint, Microsoft Entra and Azure would be an advantage.Core skills and competencesFluent in French (C1) and good command in English (B2 minimum).Excellent verbal and written communication and interpersonal skills.Analytical and problem-solving attitude, attention to detail and logical troubleshooting.Ability to listen to end users, understand and analyse their IT technical issues and requests and strong customer-service orientation.Ability to work well autonomously and as part of a team and to adapt to changing priorities.Strong organisational skills and proactive mind-set.You take ownership, are respectful, responsible, and reliable.Passionate about all things IT related and willing to learn new skills and knowledge. APPLICATION PROCESSDue to Swiss employment regulations, only candidates with Swiss/EU citizenship or a valid work permit for Switzerland will be accepted. Applications should include :1.     A comprehensive curriculum vitae giving details of relevant achievements in recent posts as well as your education and professional qualifications. 2.     A cover letter that summarises your interest in this position, providing evidence of your ability to match the criteria outlined in the job description.3.     Salary expectations, notice period and names of two referees, together with a brief statement of the capacity in which they have known you and an indication of when in the process they can be contacted (please note we will not contact your referees without your expressed permission).If you see yourself undertaking this exciting challenge, we are eager to receive your full application file until 31 January 2026.The successful candidate will be expected to take up the position as soon as possible.The GCSP is committed to creating a diverse and inclusive environment of mutual respect. The GCSP recruits and employs staff regardless of disability, sex, age, gender identity, religion, cultural, ethnic and socio-economic backgrounds or any other personal characteristics.  jid8624b95aen jit0104aen jpiy26aen