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Quality Manager
vor 4 Monaten
Quality Manager - After-Sales Management at Nexxiot (View all jobs) Zurich, Switzerland
Nexxiot is a TradeTech leader with hardware-enabled data solutions and a Vision to Reduce Uncertainty in Cargo. Nexxiot operates the most significant digital global fleet of around 300'000 Rail cars and 800'000 Intermodal containers in 2023 and follows an ambitious growth plan to quadruple the number of digitized assets by 2027. Nexxiot empowers carriers, railroads, and shippers to monitor the location, status, and conditions of their assets and cargo in real time, provides forensic analysis of what has happened in the past, and allows predictive, actionable insights. Sophisticated big data and AI-based analytics deliver business intelligence at scale to drive efficiency, process automation and achieve sustainability targets.
Headquartered in Zurich, Nexxiot employs people from +30 nations and has offices in Germany, and North America. Nexxiot provides specialized solutions to the Rail, Tank container, and Intermodal/ Ocean segments for assets traveling in +160 countries. For more information, visit
Job Summary: The Quality Manager for After-Sales is responsible for managing and improving the quality of products and services after they have been delivered to customers. This role involves the development and implementation of quality management processes that ensure customer satisfaction and continuous improvement in after-sales service.
Key Responsibilities:
- Develop and maintain aftersales quality management processes in line with industry standards and company policies.
- Monitor and analyze customer feedback to identify areas for quality improvement.
- Coordinate with the supplier quality management team to address quality issues in products and materials.
- Implement corrective actions and improvements based on customer complaints and feedback.
- Manage warranty claims and returns, ensuring timely resolution and customer satisfaction.
- Conduct aftersales service audits to ensure compliance with quality standards.
- Provide training and support to aftersales service teams to enhance their quality management skills.
- Collaborate with cross-functional teams to integrate quality management practices throughout the product lifecycle.
- Prepare and present regular reports on aftersales quality performance to senior management.
- Continuously Monitor Fleet and Devices to analyze and optimize fleet performance
- Manage RMA process and 8 D Reporting towards clients and partners
Qualifications:
- Master's degree in Quality Management, Electrical Engineering, Business Administration, or a related field.
- Proven experience in quality management, particularly in aftersales or customer service.
- Strong analytical and problem-solving skills.
- Experience in Electronics' or data-driven products
- Excellent communication and interpersonal skills.
Working Conditions:
- Office environment with regular visits to supplier sites.
- May require travel to conduct supplier audits and process qualifications.
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