ICT Supporter 1

vor 3 Wochen


Genf, Genf, Schweiz Swisscom AG Vollzeit
Dans une équipe jeune et dynamique composée d'une dizaine de personnes, tu te charges du support utilisateur pour notre client directement sur site chez le client.
  • Fournir un support technique par téléphone et e-mail et participer à des horaires étendus avec une forte orientation client
  • Accompagner les utilisateurs dans le processus de résolution de problèmes, en appliquant les processus de support et en maintenant un service de haute qualité
  • Collaborer avec les équipes, développer un esprit d'équipe et assurer un bon contact entre différents services
  • Gérer et résoudre des problèmes liés à Windows, Office 365 et Active Directory, et travailler dans les locaux de nos clients avec la possibilité de faire des horaires irréguliers.

Votre profil
  • Connaissance de Windows, Office 365
  • Expérience dans un Helpdesk de niveau 1 et connaissance d'outils ITSM (i.e. ServiceNow)
  • Très bon niveau de français et d'anglais à l'écrit et à l'oral

Ce qui te distingue
  • Excellente capacité de communication, aptitude à vulgariser les informations techniques et à accompagner les utilisateurs
  • Flexibilité exemplaire et capacité à travailler en équipe
  • Certification ITIL considérée comme un plus
Ce qui nous définit, c'est toi.

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