Azure Data
vor 1 Monat
The Technology for Social Impact (TSI) Team is chartered with the mission of bringing th' power of technology to every non-profit and humanitarian organization to accelerate Social Good. This organization will bring together our donation and grants programs, industry solutions, commercial sales efforts and partner ecosystems to empower non-profits globally to address the world's most pressing needs. Profits generated from this business will be reapplied to scaling operations and investments for Microsoft's public good investments. This is a dynamic and fast-growing business focused on helping organizations on the front line of change to do their best work to create inclusive and enduring positive impact throughout our communities.
We have an immediate opening for an Azure Data & AI Technical Sales Professional - United Nations Team.
Responsibilities
Customer Centricity:
- Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes.
- Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams to add and prioritize. Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory.
- Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.
- Develops and expands existing impactful relationships with customer and partner architects and technical specialists, technical decision makers (TDMs), and business stakeholders.
- Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions' capability and value through design collaboration sessions with the customer/partner.
- Contributes to and understands how work aligns with customer success plan and meets customer/partner needs by partnering with the appropriate internal teams and resources to deliver customer outcomes.
- Supports customer skilling by delivering as a trusted technical advisor to ensure customer readiness by facilitating technical discussions and enabling operational health and cloud readiness. Assesses and transfers knowledge to close customer skill gaps.
- Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Supports definition of customer/partner conditions of success.
- Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation.
- Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately.
- Identifies and anticipates issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices. Adapts methodology and applies governance to identify, communicate, and minimize business and technical risks.
- Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions. Leverages standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene.
- Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities).
- Routes non-technical issues for removal by the appropriate party.
- Applies broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Shapes and enhances customers' requirements.
- Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.
- Contributes to increase in consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security.
- Drives architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption. Ensures that the customer/partner's application has as few points of failure as possible.
- Consults and provides thought leadership for technical solution design, development, and deployment and supports the customer/partner throughout implementation to achieve value outcomes and Microsoft's Customer Promise.
- Understands industry trends and the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of solution.
- Understand the customer's overall applications portfolio, IT and business priorities, and success measures to design robust architectures and solutions (including third-party solutions (.
- Apply technical knowledge to architect solutions that meet business and IT needs, create Data Platform, Data Migration Strategy, Analytics and AI roadmaps, and ensure long term technical viability of new deployments, infusing key analytics technologies where appropriate (e.g. Azure OpenAI, Azure Synapse, Azure ML, Azure Cognitive Services, Azure Data Factory, Big Data, Data Lake, Azure Databricks, Microsoft Fabric, Power BI, etc.)
- Collaborate with other Cloud Solution Architects and Microsoft stakeholders to develop complex end-to-end Enterprise solutions on the Microsoft Azure platform, ensuring that all solutions adhere to the "Well-Architected" framework, exhibiting high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment.
- Lead Architectural Design Sessions to build an implementation plan aligning with customer business goals and their technical environment. This will result in a consensus on solution design and the next steps toward production.
- Develop deep relationships with key customer decision-makers, who drive long-term cloud adoption within their company, enabling them to be cloud advocates.
- Be the Voice of the Customer; share insights and best practices and connect with Engineering teams to eliminate blockers.
- Troubleshoot technical issues to demonstrate the value of implementing Azure technologies.
- Assess the Customers' knowledge of the Azure platform and overall cloud readiness to support customers through a structured learning plan and ensure its delivery through partners.
- Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community.
- Be an Azure Platform evangelist with customers, partners, and external communities.
Required/Minimum Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience.
- Experience in Generative AI, including experience and skills with Azure Data and AI services or equivalent compete experience, knowledge of the AI open-source ecosystem , Cognitive Services, Azure AI Search, Azure Open AI, Azure Prompt Flow, Prompt Engineering, LLM fine turning, and chaining technology and experience with implementing Retrieval Augmented Generation (RAG) architectures.
- Experience with Data Platforms including domain expertise in one of the Data-specific areas, such as Azure Databricks, Azure Synapse Analytics or Microsoft Fabric, deployments and migrations to the cloud, Cloud Scale Analytics, Data Governance
- Experience creating Data & Analytics Proof of Concepts (PoC), Minimum Viable Products (MVPs) for customers that lead to production deployments.
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience.
- 4+ years experience working in a customer-facing role (e.g., internal and/or external).
- 4+ years experience working on technical projects.
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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