Business Data Analyst

vor 2 Monaten

Zürich, Zürich, Schweiz SPitch AG Vollzeit
Business Data AnalystResponsibilities

You will take part in the following processes:

  • Designing, implementing and testing dialogue scripts for virtual assistants (Graphic reflection of dialog trays via Visio-like editor)
  • Creating datasets for training NLU models: analyzing and marking dialogue recordings
  • Evaluating model training results
  • Creating and evaluation semantic markers for Speech Analytics solution
  • Developing and evaluation reports for Speech Analytics solution
  • Creating presentations and customer related documents, participation in customer meetings during pre-sale and project delivery
  • Participating on face-to-face customer meetings, presenting project delivery approaches and results
Requirements

The perfect candidate takes interest in the field of speech technologies, chatbots, virtual assistants, etc., as well as is:

  • A native German speaker.
  • Fluent in English.
  • Comfortable working independently and collaborating remotely.
  • Computer literate.
  • A good communicator.
  • A sharp thinker with strong problem-solving and analytical skills.

Prior experience in a contact centre supervisor role or business analyst, Python or Javascript knowledge would be a plus.

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