Sales Associate

Recognized for its know-how in Haute Horlogerie and Haute Joaillerie, Chopard is celebrated for its creative audacity and its conception of ethical and responsible luxury.

Proud of its values and traditions, our Maison breathes its family spirit into relationships with its employees and customers, striving to deliver an extraordinary brand experience.

Chopard can draw upon a vast reservoir of in-house expertise and experience uniting more than 45 different crafts within the twin fields of swiss watch and high jewellery-making.

To be a Chopard Ambassador and to give an impeccable service to clients and prospects alike to generate sales and raise the brand image while keeping in line with the Chopard guidelines.

• Grow the business and achieve the sales objectives
• Adhere to the discount Policy
• Cultivate existing clients
• Acquire and convert new clients
• Identify sales opportunities inside or outside the boutique

• Work with the team to keep the Boutique in a perfect condition at all times
• Make sure that any visitor to the boutique is treated with the utmost and professionalism according to Chopard Boutique Charter
• Follow the Chopard Sales Ritual to serve clients
• When available, assist other sales associates serving to enhance the client experience

• Manage own database and add new prospects and clients to the database as well as upgrade and enrich the existing members of the database
• Use the CRM system on a daily basis to enter clients and prospects, create selling opportunities and fulfill clientrelated tasks such as Birthday Cards and Welcome letters
• Review opportunities with managers to maximize the closing ratio and sales
• Contribute to establish a fruitful network for the boutique in the sectors of hospitality, business partners and tour guides. Add then into Chopardforce

• Share the responsibility with the other team members that the stock is complete and the stock takes are done in a regular order according to the Boutique Charter.
• All security standards and insurance limits of the Chopard Group must be known and strictly followed
• Be alert at all times in order to identify and risk
• Staff attires must be impeccable at all times and follow the uniform guidelines
• Keep the showcases and serving tray in mint condition at all times
• Ensure that the stock is properly handled at all times
• Help to provide a flawless aftersale service

• Skills
• At least 5 years of luxury retail or hospitality experience
• Achieve objectives
• Strong communication skills
• Fluent in English and German, other language a plus
• Characteristics
• Serviceminded
• Sales driven
• Communicator
• Flexible
• Honest and positive attitude towards work and the customer
• Showing initiative