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Coordinator, E-commerce Operations
vor 3 Monaten
The eCommerce Operations and Projects Coordinator will support the development and implementation of the eCommerce operational business and enhancements plan across Napapijri websites.
You will facilitate and improve Logistics, Customer service and eCommerce platform processes that directly affect the end consumer to grow revenue / operating income and deliver the ultimate brand / product online experience.
You will achieve this by:
- Acting as a conduit between the eCommerce team and multiple business units (including Customer Services, Logistics, DC/Supply Chain, Central Technology, Retail and Marketing teams) to manage strategic solutions to enhance website performance and meet the business objectives.
- Collaborating with internal functions (Customer Service, Logistics, DC/Supply Chain, etc.) to create an online premium customer experience by monitoring the main KPIs (Customer Satisfaction, resolution time for Customer Service issues, Shipping lead time).
- Monitoring reports to keep track of the main KPIs to have clear understanding on how the website is performing from an Operations perspective and take action accordingly.
- Coordinating quality check of the websites with eCommerce team and set up and monitor any bug resolution.
- Liaising with 3rd party Technology Teams to track, optimize and maintain website integrations.
- Managing promotions processes from a backoffice standpoint.
- Supporting daytoday service management of the Website to ensure all Napapijri websites are operational, and continually optimized and localized (for example payment types, delivery expectation).
- Prioritizing and following up platform enhancements or specific digital projects, working in cooperation with eCommerce Customer Experience, Central Technology and Merchandising Team.
- Feeding into the business case on a projectbyproject basis, ensuring optimal operating income and ROI on all initiatives.
- Validating and testing updates and new digital launches.
- Supporting omnichannel set up and maintenance of omni channel initiatives in the future.
You will have great organizational skills, strong execution focus and team working, as well as a proven track record in easily identifying and communicating business requirements and objectives, while always keeping the customer experience at the core of all decisions.
Furthermore, you should have:
years previous retail eCommerce experience within a business trading across multiple countries- All around experience and understanding of eCommerce systems, processes and customer experience / expectations.- Experience working with technical and business teams for requirements gathering.- Finally, a formal education and subsequent University Bachelor or Master's degree in Business Management are nice to have, but we are most interested in your total experience and professional achievements.
Our Guiding Principles- Live with Integrity - Be authentic and do the right thing, always- Act Courageously -Think and act boldly- Be Curious - Explore the world, learn and evolve- Act with Empathy - Seek to understand and respect others- Persevere - Persist and work together as One VFWhat's in it For You
We're in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That's why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we're the total package.- A supportive feedback-based culture where respect and integrity guide us in what we do- An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together- Be part of an iconic lifestyle brand in a multi brand, multi countries organization- On site gym offering health and well-being initiatives- A discount card with 50% on all VF brands- Break out areas offering complimentary hot drinks
Free to Be, Inclusion & Diversity
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity.
We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.
- If you like what you have read and want to join our team then we would like to hear from you
Napapijri:
Pioneer the Future
Napapijri was born in 1987 in the shadow of Europe's highest peak, Mont Blanc, where an Italian manufacturer of travel bags gave outdoor apparel a new meaning by combining innovative materials and close attention to style.
