Cs Client Care

vor 1 Woche

Schaffhausen, Schaffhausen, Schweiz IWC Vollzeit
Reference Code: 100406
CS Client Care & Project Manager (100% - 8 months):

  • Schaffhausen, SH, CH
  • Fixed TermOur strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions.
No matter where you are from, what you believe in, what age you are, who you love, or if you are disabled:
In the end, together we always make it happen

In order to promote and improve our Customer Service (CS) activities throughout all of our Distribution Network we are looking for a

CS CLIENT CARE & PROJECT MANAGER (100% - 8 MONTHS)

Fixed term:
June January 2025

Duration: 8 months

YOUR MISSION AT IWC.
Communications

  • Review, creation and publication of internal and external CS communications & communication materials (online & offline)
  • Maintenance of internal Int. Client Care communication platforms, ensuring published content is uptodate and the design format is logical and userfriendly
  • Share critical feedback for development improvements of new & existing policies & procedures
  • Monitoring CS survey feedbacks & developing targeted solutions to increase global NPS performance
  • Study, assess and propose measures and actions regarding communication on a wider level (CRC, Platforms, Boutiques) and implement required actions, e.g. the empowerment and empathy approach
Projects

  • Coordination and management of assigned Client Care projects (online & offline) such as My IWC, CS client experience content or accessory management
  • Support user acceptance testing for CS related projects
  • Maintain and improve all existing tools and CS Websections
  • Ensuring interdepartmental support of CS initiatives & projects
  • Create and followup of the Enhancement Request for SAP, CS tools & other platforms with internal stakeholders and group
  • Share Ideas and proposals to improve the overall CS client experience

HOW YOU BECOME PART OF THE JOURNEY.

  • Preferably an accomplished university degree
  • Knowledge about SAP or similar, Microsoft Office
  • Talented and skillful in project management (within a digital environment)
  • Proactive and analytical working style, coupled with the ability to set priorities
  • Excitement for the luxury industry; Watchmaking and/or Luxury industry exposure with good understanding of the Customer Service (repair process & watch techniques) environment is a plus
  • Fluency In English; German & French are advantageous

WE OFFER.
IWC offers a challenging working environment: the company's roots are in Switzerland, but it is a successful international player. We maintain our tradition, yet we are always on the lookout for innovations and ways to improve. Change management, education, further training and personal development are therefore of key importance for our long-term success.

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