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Head Host

vor 3 Monaten

Genf, Genf, Schweiz Hosco Vollzeit
Entreprise :

Épanouissez-vous dans votre carrière

Faire carrière dans l'hôtellerie-restauration est plus qu'un simple travail, c'est l'aventure d'une vie.

Hosco a été fondé en 2011 avec une vision très claire : rassembler, inspirer et proposer des offres d'emploi à tous les professionnels de l'industrie de l'accueil, partout dans le monde.

Depuis, nous avons développé un concept unique qui connecte les professionnels qualifiés, employeurs et école hôtelières du monde dans un seul et même réseau.

Hosco propose des opportunités d'emploi dans plus de 80 pays à travers le monde. Que vous recherchiez un contrat à temps plein, à temps partiel ou saisonnier, commencez votre recherche par la destination de vos rêves

Il est également possible d'améliorez vos compétences et faire évoluer votre carrière avec Hosco Learning. Nous disposons d'une centaine de cours d'hôtellerie et de restauration dispensés par des professionnels du secteur.

Notre conseil ? Soyez la meilleure version de vous-même

Description du poste :

JOB PURPOSE

The International Host provides a personalised customer service, language assistance and translations to guests to enjoy their cruise.


KEY ACCOUNTABILITIES

Maintains the highest level of guest satisfaction by welcoming and socialising with guests, contributing to social events during their cruise;

Makes public announcements in the languages required and cooperates with the Program Publisher for the translation of the Daily Program & Daily Specials;

Provides information and proactively offers suggestions and support to our guests;

Cooperates with the Guest Service Department Documenting in case of complaints, collecting all necessary documents when and if required;

Supports the Shore Excursions Department acting as a Tour escort when required;

Hosts and/or participates to various games, quizzes, special events language classes;

Conducts Orientation talks at the beginning (welcome) and end (farewell) of a cruise and Travel talks on the various destinations;

Provides full support to the Cruise Consultant in the promotion of MSC loyalty program.


QUALIFICATIONS

Ability to communicate fluently in written and oral English plus languages between the European languages: French, German, Italian, Spanish, Portuguese, and/or Chinese Mandarin, Chinese Cantonese, Japanese, Russian;

High School Graduated;

Previous experience in the hospitality industry, in a customer service working environment, at sea or ashore;

Working knowledge of Office package;

Ability to establish relationships and to speak in public;

Strong problem solving skills;

Flexibility;

Enthusiastic team player;

STCW95 certification is compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);

A recognised medical certification is also required before starting to work on board.


VISA REQUIREMENTS

Possess a valid passport and when possible a seaman book copy.


See description