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Boutique Administrator
vor 3 Monaten
Code de référence: 94647
Boutique Administrator:
- Genève, GE, CH
- Permanent
QUI SOMMES-NOUS?
Notre Maison recherche des hommes et des femmes aux multiples talents qui contribuent à la transmission et au développement de ses expertises avec exigence et bienveillance.
En nous rejoignant, vous côtoierez nos experts passionnés et vous contribuerez aux différents projets qui permettent à la Maison de se réinventer régulièrement.
Permanent position based in Geneva
, to be filled ASAP
Do you match this profile?
You are dynamic, flexible, communicative and a good listener.
You are passionate about Jewelry and High Jewelry, the Maison universe and art craftsmanship.
You are comfortable in a sales environment in boutique in contact with both international and local customers.
You are looking for a team spirit environment focusing its energy on clients needs and satisfaction.
You speak fluently in French and English and a third language will be a strong plus.
You have preliminary experience in sales and in the luxury industry.
If so, we'd love to get to know you
What do we expect from you?
The Boutique Administrator ensures operational excellence focusing on the effective daily running of the store.
Being able to combine both client-facing and back-office activities with agility and grace, the administrator assists the sales team to provide an exceptional experience to clients.
This role embodies and represents the Maison's values at the highest standards.Under the supervision of the Boutique management, he or she in charge of a broad range of activities:
OPERATIONS
- Stock Management
- Receive stock (physically & system), transfer pieces to other boutiques, prepares goods for photoshoots, perform regular stock counts
- Followup pieces' movements within the boutique (CP, safe, ensure items are tagged, etc)
- Manage reorders of jewellery boxes/ pouches, shopping bags, certificates and any other material required to support sales activities
- Order consumables (refreshments, chocolates, flowers, etc)
- Supports Sales Associates with efficiently keeping clients' wish list when new stock arrives
- Provide activity reports (consignment, stock, sales reconciliation, traffic, etc.)
- Manage cash & bill procedures (POS, bank deposit, etc) when required
- Ensure the backoffice area is properly setup
- Comply with Maison's policies & abide by procedures
- Ensure good practices on product storage and manipulation
- Know how to handle HJ pieces (manipulation, stock specifications, transfer requirements)
CLIENT EXPERIENCE & IN-STORE JOURNEY
- Occasional support in welcoming clients (offer drinks, show catalogs, tour of the boutique, inform on waiting time, etc)
- Helps organising sales desks and ensures tidiness of the sales floor, jewellery windows with regular checks
CUSTOMER SERVICES
- Manage the CS flows to/from the boutique (send, receive repair to/from workshop)
- Liaise with Sales Associates about repairs and assists with contacting clients
- Control all repairs (visual check) at reception
- Manage spare parts & accessories (inventories, stock control, replenishment)
- Liaise with workshop and follows up on repairs status
MAISON IDENTITY & EXPERTISE
- Have basic knowledge on High Jewelry, Jewelry, Watchmaking, and Stones (for quality purposes)
- Develop operational knowledge & skills
- Contribute to positive team spirit & actively participate in the daytoday boutique life
- Provide support for event organization
Joining Van Cleef & Arpels is before all joining a team where the development of our employees is at the heart of our ambition.
You will have the opportunity to join our onboarding program with a broad range of trainings on our history, our know-how and creations, as well as daily support.
The recruitment process:
If your profile is selected
- You will be contacted for an initial online digital interview
- Boutique based interview to meet the management team.
- You will then meet the Boutique Manager, Retail Manager and HR Business Partner for the Swiss market.
