Client Services Director

Vor 7 Tagen

Zürich, Zürich, Schweiz Havas Group Vollzeit
Hybrid

Agency:
Havas Village Zürich

Job Description Summary:
Part of Havas Switzerland, Havas Creative is our communications and advertising business unit dedicated to creative conception for brands.

At Havas Creative we make a meaningful difference to the brands we work with, because our approach to solving clients' problems puts strategy at the heart of the agenda.


Job Description:

The position:
Responsible for leading and deepening the client relationship across all the Creative accounts.

Drives long-term business growth targets and has accountability for the budget, planning, execution, and measurement of the client's satisfaction whilst ensuring strategically aligned, quality deliverables on time and within budget.

This pivotal position encompasses three key areas - business building, strategic thinking/brand building and troubleshooting.


Guide the account and creative teams in optimizing output, quality and value of their work, whilst supporting and encouraging colleagues to identify new business opportunities.

Strengthens the collaboration between the other business units of our Village in charge of Media, Customer Experience and Sports.


In direct report to the Managing Director of Havas Creative, to co-define the commercial strategy, resource allocations and to report financial results.


Client Services & Delivery:

  • Develops meaningful client relationships with key contact: Marketing and Communication manager / director or Procurement teams.
  • Inspires agency and client confidence and be an effective leader.
  • Leads the "client team" to ensure accurate project tracking, timelines and budgets controlling.
  • Manages the overall efficiency, growth and cadence of accounts.
  • Contributes to the building of strategic and creative presentations.
Financial

Management:

  • Ensures accurate revenue forecasts based on financial trends and experience.
  • Oversees and manages account/project resources, profitability, forecasting and revenue to maximize growth opportunities.
  • Takes responsibility for establishing and confirming financial arrangements and SoW with the client.

Commercial Awareness and Business Development:

  • Be responsible and accountable for securing and retaining business by providing professional, consultative, proactive and strategic support and ideas.
  • Be aware of the wider industry, client competitor strategies and market environment and uses this knowledge to direct the account teams' work in consultation with clients.
  • Proactively advises clients on new issues, external environment and opportunities.
  • Partners with other business units locally and agencies across the Havas Network, understands their offering and how it can serve client goals.

Management:

  • Manages accounting teams, from Executive to Account Director, to optimize workflow and workload.
  • Inspires and directly mentor staff where appropriate. Leads by example.
  • Actively contributes to growing the company's culture from within.
  • Install a positive and constructive mindset in your team.

Qualifications:

  • Master's degree in business or management or comparable qualification
  • At least 10+ years' agency experience within account management.
  • Fluent in German & English. French an advantage
  • Used to work in an integrated way, where brand strategy, creativity, media and customer experience are all one.
  • Experience leading and mentoring 5+ team members.
  • Detailoriented with excellent organizational skills.
  • Used to effectively manage multiple projects and deadlines with a strong problemsolving mindset.
  • Familiar with financial controlling, forecasting and performance reporting.
  • At ease with strategic thinking.
  • Very good presentation skills and confident attitude when it comes to convincing.
  • Proven leadership skills, initiative and willingness to take greater responsibility.
  • Optimistic personality, independent thinker, and "cando" attitude
  • Experience in Retail and FMCG highly desired.
  • Embodies Havas Positive Impact values.

Skills:
Business Development, Client Relationship, Forecast Management, Leadership, Organizing, People Management, Proactive Approach, Project Management, Strategic Planning

Contract Type:
Permanent


Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination.

We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.

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