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Director of Operations

vor 3 Monaten

Zürich, Zürich, Schweiz Park Hyatt Zurich Vollzeit
Summary

This Leadership Role will be reporting directly to the Gerneal Manager and will include the following:

  • Develop and communicate a hotel operations strategy that is aligned with the company and brand and lead in its execution
  • Establish goals to optimize performance and hold the operational leadership team accountable for desired outcomes
  • Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action
  • Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market
  • Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation, and driving necessary change
  • Identify the developmental needs of others and provide opportunities for growth and development to maximize talent
  • Develop the hotel operational budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed
  • Ensure proper controls are in place and policies are established and followed by all team members
  • Establish and maintain open, collaborative relationships and ensure direct reports do the same. Ensure regular, ongoing communication occurs

Qualifications:

  • Demonstrates ability to effectively interact with guests
  • Will lead with high energy, entrepreneurial spirit, inspire as a motivational leader and is an effective communicator as well as effective in providing exceptional customer service and has the ability to achieve financial, engagement and service goals.