Aftermarket Solutions Consultant
vor 1 Woche
Career Area:
Marketing / Sales / Product Support**:
Your Impact Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.
We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.
Together, we are building a better world, so we can all enjoy living in it.
As part of CISD, the
Aftermarket Solutions Consultant will develop and execute a targeted aftermarket strategy for 15 assigned Corporate Accounts primarily operating in Europe.
The incumbent will develop aftermarket account plans, leveraging all customer-centric data insights, direct customer interactions and dealer governance with the end goal to generate sound business relationships.
Job duties:
The Europe Aftermarket Solutions Consultant will be the primary Cat CISD point of contact for 15 accounts and liaise with internal partners (ASR, GCI and Districts) to deliver double digit STU growth by executing the 5 CISD Breakthroughs.
The incumbent will drive governance meetings and implement key accounts plan with key dealers (mainly BM, Zeppelin Germany and Finning UK) to deliver consistent approach and customer experiences for these accounts.
At this level, incumbent ensures that her/his accounts have been fully exposed to Caterpillar aftermarket solutions and dealer organization to influence purchasing decisions.
The Account manager must communicate effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations.
The Aftermarket Solutions Consultant will interact with the customer directly to understand their aftermarket needs and how current and potential future solutions could help them achieve their goals.
When needed, the Account Manager will leverage Caterpillar Senior Management to develop strategies that address major challenges impacting customer loyalty and need for aftermarket solutions such as sustainability.
The role requires extensive travel to understand regional or worldwide business conditions (up to 50%).Background / Experience:
The position typically requires a university degree and minimum 10 years of work experience at Caterpillar.
The position requires thorough knowledge of company aftermarket services, and intellectual curiosity towards broader company solutions (CAT Finance, Technology, Safety etc).
Broad company knowledge and strong understanding of dealer operations is also required. Strong account management skills leading to regular updates of account plans.Good human relations skills are required to develop a cooperative work relationship with others inside and outside the department and to work with people from many different backgrounds and cultures.
Ability to navigate and influence in a large matrix organization. Maintains positive and can-do attitude and approach to work. Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly. Experience working with large international accounts and large customers is preferable.Additional Information:
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A valid Swiss work permit or Swiss or EU-25/EFTA citizenship is required for this position.
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Caterpillar is an Equal Opportunity Employer (EEO).
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