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Customer Service Knowledge Manager
vor 3 Monaten
Customer Service Knowledge Manager | %**:
Ref. No. 6965
- Location:
- Solothurn | HybridSupport us in the production and development of cuttingedge medical technology solutions that enable people around the world to selfmanage diabetes and other chronic diseases.
Your main tasks:
- Responsible for global customer related knowledge management process, including knowledge generation and distribution
- Identify weaknesses in the existing knowledge base and fixing them
- Facilitate and manage collaborative knowledge generation across global subsidiaries, headquarter, partners and other stakeholders in a digital and complex environment
- Maintain and develop the global knowledge base within a knowledge management software
- Responsibility for diversifying knowledge into target group appropriate content
- Develop and update customer service training plans for internal and external customer service agents
- Train different stakeholders on customer service and product related knowledge
Your profile:
- Education in Business, Communication or related fields, alternatively diabetes related education
- Fluent in written and spoken English
- Minimum of 2 years of working experience (preferably within MedTech or diabetes related environment)
- Good understanding of business software (ideally experience with knowledge management software)
- Strong communication and educational skills with good attention to details
- Good networking, influencing and collaboration skills
