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Customer Support Technician
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Gossau, Schweiz Luminator Technology Group VollzeitCUSTOMER SUPPORT TECHNICIAN (M/F/d) For the reinforcement of our customer service department at the location Gossau SG we are looking for a motivated and team-oriented personality as technician customer service. Main Tasks: - Independent planning and execution of support, repair and installation services - Independent troubleshooting using various means...
Field Service Technician
vor 3 Monaten
Field Service Technician
Gossau - Switzerland
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Support internal and external customers off and onsite on failure search process to maintain Luminator Hardware in the field
- Support internal and external customers off and onsite on spare part request to maintain Luminator Hardware in the field
- Support internal and external customers who have an SLA to cover the services according SLA
- Execution of repairs in the field (Warranty and nonwarranty)
- Does execute installations according customer or Project management orders
- Does support Project management and Customers during preparation/planning phase of installations
- Customer Onsite Service wherever required to get Luminator Systems running again or set them up (Installation)
- Offsite support for spare part support to find the right spare part and sell it
- Support of internal and external customer for installation and support of Luminator Hardware
- Fulfil operational part of signed Luminator SLA's and ensure that customers are getting the contractual services within time
- Supports Project and sales in PLM and offer phase to get best result for installations, repairs and retrofits
PREFERRED EXPERIENCE:
- Exchange of electronic assemblies
- Advanced electronic measurements skills (VDE certified)
- Installation of Mechanical solutions based on documentation on custom defined outdoor places
- Basic IT skills to do basic changes on IT Systems
- Advanced experience in Failure detection in electronic systems
- Data transmission technologies (IP, RSxxx, CAN, LWL)
ABOUT YOU
- Basic education in electronics or Electromechanics (journeyman letter or higher)
- Additional English skills (Optional)
- Additional Degree in IT or Software (Optional)
- Additional education in technical writing for documentation (optional)
- Safety training of DB or other train company (Optional)
It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.
All positions posted are required to be in office unless otherwise posted.
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