Helpdesk Intern

Sonar solves the trillion-dollar challenge of bad code.

Sonar equips organizations to achieve and sustain a Clean Code state by empowering developers to write consistent, intentional, adaptable, and responsible code.

Clean Code produces software that is maintainable, reliable, and secure, allowing development teams to spend less time fixing issues and more time innovating.

With Sonar, and by employing the company's Clean as You Code methodology, organizations minimize risk, reduce technical debt, increase productivity, and derive more value from their software in a predictable and sustainable way.

Sonar's open-source and commercial products - SonarLint, SonarCloud, and SonarQube - support over 30 programming languages, frameworks, and infrastructure technologies.

Trusted by more than 500,000 organizations and used by more than 7 million developers globally to clean more than half a trillion lines of code, Sonar is integral to delivering better software.

SonarSource's IT Operations team is looking for a working student to support our growing number of users.

We have an exciting internal technology environment using the latest technologies to help us provide service excellence to our internal users.

Our mission statement is "Support and Scaling our business by providing a stable, secure, and frictionless technology environment".

Our users know us by name, and the team has a daily personal contact experience with SonarSourcers, which makes for a rewarding experience as we help our users accomplish their work and reduce friction.

The impact you will have

As an intern in our IT Operations department at SonarSource, you provide an IT Environment to our colleagues that allows them to operate efficiently.

Your expertise will help deploy hardware and software to users, support their usage, and resolve issues.

Aside from being enrolled in a degree program (e.g., Computer Science, Informatics, etc.), you are keen to work with many people in a multi-cultural environment, continuously learning and growing your skills.

On a daily basis, you will:

• Reset returned laptops pending to be reset in our closet.
• Clean up with cables in boxes next to our window.
• Prepare new laptops for new joiners.
• Unwrap Macs, cameras, and list material.
• Unwrap just delivered cameras.
• Install and set the user workspaces with dual monitorsWipe the devices (Windows, Mac, Linux) and make them ready for sale.
• Work with our Support ITSM tool (ServiceNow).
• Liaise with different vendors e.g. ship back faulty monitors and/or faulty devices.
• Take ownership of trivial incidents/requests raised by the endusers.

The skills you will demonstrate:

• Ability to perform the tasks written above.
• Good knowledge of Microsoft, MacOS, and Linux.
• Experience in handling hardware/software issuesOpenminded with a positive, cando attitude.
• Highly autonomous, pragmatic, and organized.
• Excellent English verbal and written communication skills.

Nice to have:

Why you will love it here

• We value a safe work culture founded in respect, kindness, and the right to fail.
• We hire great people we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work. Our 500+ SonarSourcers from 35 different nationalities can relate
• Worklife balance a healthy worklife balance is very important at Sonar.
• Flexible hours we schedule our days in order to be effective at work, while also being able to enjoy life's important moments.
• We promote continuous learning in an everchanging industry, learning new skills is the key to growth and success We're happy to support all employees in this journey if desired.

What we do
As Home of Clean Code, Sonar is the ultimate solution to achieving Clean Code for developers and organizations alike.

The company was formed to develop the open-source tool SonarQube, which has since become the go-to standard in code quality management.

We strive every day to pave the way for developers, tackling the toughest issues head-on and pushing the limits of what's possible.

Who we are
At Sonar we believe in people, dedication, and innovation. We're a team of problem solvers who are passionate and relentless in their respective missions. We want to work with people who are ready and willing to fasten their seat belts and be part of an incredible ride

Our Core Values are:
Smarter Together, Excellence, Innovation, and Delivery. They reflect our unique culture and we expect them to help shape and positively strengthen our organization.

If you want to learn more about our culture, check out our blog post.

Join us; we'll be smarter and stronger together

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