What you will be doing:

• Perform Import/NCTS customs clearances
• Maintain contacts with customers, customs, and government authorities as well as external brokers
• Support exports in export customs clearances

Main tasks and responsibilities:

• Ensure all tasks in the role are completed correctly, promptly, quickly, and cost-effectively
• Handle shipments through E-DEC (Electronic Declaration)
• Consider the needs and expectations of customers/other World Courier offices and ensure compliance with Swiss customs rules & regulations
• Coordinate collaboration between the department and all other areas of the company to ensure smooth information flow

Tasks and competencies:

• Prepare customs files, process and handle customs clearance of all categories
• Respond to 'ok to send' requests from foreign representatives
• Check papers before shipment and inform the shipping department of any necessary changes
• Monitor all import shipments and keep the TMS up to date
• Recognize important information and act on it immediately
• Communicate with national and international World Courier stations/agents
• Conduct preparatory measures
• Handle all customs formalities
• Attend to individual tasks assigned by superiors

Experience and education requirements:

• Commercial training or equivalent training in the transport industry
• Several years of experience in an international and operational air freight company/customs clearance
• Precise work and high commitment to quality
• Determination
• Strong customer orientation
• Accountable
• Team player
• Proactive
• Native or good knowledge of the German language (spoken and written)
• Advanced English skills (at least B2 level)
• Good IT skills

Reporting directly to:

The Customs Clearance Specialist reports to the Head of Customs Clearance or the Country Operations Manager.