Regional Operations Manager

vor 1 Woche

Reinach AG, Aargau, Schweiz Thermo Fisher Scientific Vollzeit

When your part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe.

Your work will have real-world impact, and you'll be supported in achieving your career goals.

Our team of more than 130,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Unity Lab Services provides a single source for integrated lab service, support, and supply management.

Our customized service offerings and extra ordinary service experts have the flexibility and experience to uniquely address our customer's laboratory's business needs.

Regional Site Manager / Supervisor


We are looking for a highly motivated, innovative leader to join us as a Regional Site Manager / Supervisor as part of the Managed Services EMEA organization.

The Regional Site Supervisor is responsible for supporting the rapid growth of Thermo Fisher Scientific by leading a multi country customer service operation and developing process & system solutions for Managed Services EMEA that address the needs of Thermo Fisher's internal
- and external customers in the EMEA market.

  • Responsibilities:
  • Leads and supports the Managed Services EMEA journey and geographical expansion by developing systems, processes, handling SOPs and forming teams across multiple countries in Europe.
  • Mentors, coaches, and develops team leads and teams 15 FTE (located at different customer sites across Europe)
  • Ensures continued efficiency to set up the team for success with growing volume and complexity.
  • Provides leadership for the Managed Services EMEA process across facilities' operations, logistics, and customer service.
  • Develops and implements comprehensive customer service solutions covering aspects of order management, supplier management and logistics that are scalable and provides clear alignment across all departments.
  • Identifies, initiates, and leads projects using appropriate project management expertise and methodologies.
  • Proactively identifies and mitigates any potential supply interruptions, performs required corrective measurements or brings up to next level support.
  • Defines and analyzes key performance metrics and trends to drive improvements in order management.
  • Run optimal operation using a Leader Standard Work and preparing critical metric reports.
  • Lead the customer experience journey.
How will you get there?

  • To succeed in the role you should have:
  • Bachelor's or Master's degree in supply chain, logistics, business, and customer service.
  • 8+ years of customer service, operations or supply chain experience, preferably in a high dynamic environment leading people located at different customer sites and countries.
  • 5+ years of management experience forming teams while coaching and leading people managers.
  • Excellent communicator and (meeting) facilitator skills.
  • Experience in life sciences industry such as pharmaceutical, biotech, or medical devices.
  • Maintain a high level of staff safety.
  • Knowledge, Skills, Abilities:
  • Comfortable in a fast-paced, dynamic, and highly fluid company environment, works with mínimal direction.
  • Demonstrates collaboration and respect, focuses on delivering value, and adopts learning and continues improvement.
  • Possess excellent organizational and social skills, be able to communicate concisely and in a timely manner to clients' requests.
  • Willing to travel within Europe up to 25%.
  • Capable to adapt to changing circumstances, can implement change in a positive manner
  • Customer focused, result and performance driven.
  • Highly motivated, adaptable, and flexible.
  • Fluent in English and German.
  • What's in it for you?
  • A fastgrowing business, with good (career) opportunities for the future.
  • You are challenged to make the difference.
  • You are working in an independent management position.


As a team of over 130, 000 colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

#StartYourStory at Thermo

Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Contact Sr Recruiter Victoria Johansson Beverly if you have questions.


Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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