Senior Customer Journey Specialist
vor 1 Woche
You will be tracking all points of customer engagement, addressing customer journey issues, and identifying ways to improve our customer experience.
To ensure success as a Senior Customer Journey Specialist, you should exhibit in-depth knowledge of customer engagement channels and experience in subscription-based businesses or similar. A top-notch Customer Journey Specialist will be someone whose expertise results in excellent customer relationship management.
Primary Responsibilities:- Mapping and documenting the overall Customer Journey. Create detailed maps of the customer's journey across all touchpoints and channels.
- Develop comprehensive documentation to visualize and communicate the journey stages, interactions, and customer emotions.
- Analyze customer needs, interactions, and feedback to identify friction points and challenges within the journey.
- Conduct research to pinpoint critical pain points that affect customer satisfaction and retention.
- Collaborate with cross-functional teams to brainstorm and design solutions that address identified pain points.
- Develop and present actionable recommendations to improve the customer experience, backed by data-driven insights.
- Utilize data analytics tools to gather and interpret customer data, providing insights into behavior and preferences.
- Work with IT developers, as well as the product, retention, marketing, merchandising, and acquisition tjourney and services and brand awareness.
- Developing and aligning customer journey strategies with marketing and product initiatives. Taking proactive steps to maintain positive experiences.
- Monitor and measure the impact of implemented solutions, documenting them and optimizing them as necessary.
- A bachelor's degree in marketing, communications, business management, or in a related field preferred.
- At least 5 years' experience as a Customer Journey Specialist, or a similar Customer experience Specialist role within the digital field.
- Extensive experience in gathering and interpreting customer journey information.
- Solid knowledge of online customer engagement platforms and channels.
- Proficiency in MS Office, as well as CX and CRM software.
- Exceptional interpersonal skills
- Strong analyticalskills.
- Great organizational and time management abilities.
- Superb communication, collaboration, and problem-solving skills.
-
Senior Customer Journey Specialist
vor 1 Woche
Nyon, Waadt, Schweiz Webloyalty Sàrl VollzeitOur clients are well-known brands that reach thousands of consumers every day. We work with a combination of domestic ecommerce businesses and multinationals across multiple markets.We've been operating in the UK since 2007 and have expanded into France, Spain, Brazil, Ireland, the Netherlands, Belgium and Mexico. We've developed many longstanding client...
-
Customer Journey Experience
vor 1 Woche
Nyon, Waadt, Schweiz Tenerity VollzeitOverview:We are looking for an enthusiastic and dedicated Senior Customer Journey Specialist to enhance our customer journeys. You will be tracking all points of customer engagement, addressing customer journey issues, and identifying ways to improve our customer experience.To ensure success as a Customer Journey Senior Specialist, you should exhibit...
-
Customer Service Specialist
vor 3 Wochen
Nyon, Waadt, Schweiz Generali Personenversicherungen AG VollzeitCustomer Service Specialist %"You Live, We Care". Europ Assistance du Groupe Generali, est leader mondial de l'assistance et permet aux clients de voyager l'esprit tranquille. Aujourd'hui, le domaine de l'Assistance cherche un Customer Service Specialist, à Nyon.Ce qui t'attendOrganisation de l'assistance aux personnes en difficulté en Suisse et à...
-
Customer Service Specialist
vor 4 Wochen
Nyon, Waadt, Schweiz Generali Personenversicherungen AG VollzeitCustomer Service Specialist (h/f/d %"You Live, We Care". Europ Assistance du Groupe Generali, est leader mondial de l'assistance et permet aux clients de voyager l'esprit tranquille. Aujourd'hui, le domaine de l'Assistance cherche un Customer Service Specialist, à Nyon.Ce qui t'attendOrganisation de l'assistance aux personnes en difficulté en Suisse et à...
-
Customer Service Specialist
vor 1 Monat
Nyon, Waadt, Schweiz Generali Personenversicherungen AG VollzeitCustomer Service Specialist %"You Live, We Care". Europ Assistance du Groupe Generali, est leader mondial de l'assistance et permet aux clients de voyager l'esprit tranquille. Aujourd'hui, le domaine de l'Assistance cherche un Customer Service Specialist, à Nyon.Ce qui t'attendOrganisation de l'assistance aux personnes en difficulté en Suisse et à...
-
Customer Service Specialist
vor 2 Monaten
Nyon, Waadt, Schweiz Generali Personenversicherungen AG VollzeitCustomer Service Specialist %"You Live, We Care". Europ Assistance du Groupe Generali, est leader mondial de l'assistance et permet aux clients de voyager l'esprit tranquille. Aujourd'hui, le domaine de l'Assistance cherche un Customer Service Specialist, à Nyon.Ce qui t'attendOrganisation de l'assistance aux personnes en difficulté en Suisse et à...
-
Customer Service Specialist
vor 1 Woche
Nyon, Waadt, Schweiz Generali Personenversicherungen AG VollzeitCustomer Service Specialist (h/f/d %"You Live, We Care". Europ Assistance du Groupe Generali, est leader mondial de l'assistance et permet aux clients de voyager l'esprit tranquille. Aujourd'hui, le domaine de l'Assistance cherche un Customer Service Specialist, à Nyon.Ce qui t'attendOrganisation de l'assistance aux personnes en difficulté en Suisse et à...
-
Customer Service Specialist
vor 1 Woche
Nyon, Waadt, Schweiz Generali Personenversicherungen AG VollzeitCustomer Service Specialist %"You Live, We Care". Europ Assistance du Groupe Generali, est leader mondial de l'assistance et permet aux clients de voyager l'esprit tranquille. Aujourd'hui, le domaine de l'Assistance cherche un Customer Service Specialist, à Nyon.Ce qui t'attendOrganisation de l'assistance aux personnes en difficulté en Suisse et à...
-
Customer Service Specialist
vor 3 Wochen
Nyon, Waadt, Schweiz Generali Personenversicherungen AG VollzeitCustomer Service Specialist %"You Live, We Care". Europ Assistance du Groupe Generali, est leader mondial de l'assistance et permet aux clients de voyager l'esprit tranquille. Aujourd'hui, le domaine de l'Assistance cherche un Customer Service Specialist, à Nyon.Ce qui t'attendOrganisation de l'assistance aux personnes en difficulté en Suisse et à...
-
Customer Service Specialist
vor 3 Wochen
Nyon, Waadt, Schweiz Generali Personenversicherungen AG VollzeitCustomer Service Specialist (h/f/d %"You Live, We Care". Europ Assistance du Groupe Generali, est leader mondial de l'assistance et permet aux clients de voyager l'esprit tranquille. Aujourd'hui, le domaine de l'Assistance cherche un Customer Service Specialist, à Nyon.Ce qui t'attendOrganisation de l'assistance aux personnes en difficulté en Suisse et à...
-
Customer Service Specialist
vor 3 Wochen
Nyon, Waadt, Schweiz Generali Personenversicherungen AG VollzeitCustomer Service Specialist %"You Live, We Care". Europ Assistance du Groupe Generali, est leader mondial de l'assistance et permet aux clients de voyager l'esprit tranquille. Aujourd'hui, le domaine de l'Assistance cherche un Customer Service Specialist, à Nyon.Ce qui t'attendOrganisation de l'assistance aux personnes en difficulté en Suisse et à...
-
Customer Service Specialist
vor 2 Monaten
Nyon, Waadt, Schweiz Generali Personenversicherungen AG VollzeitCustomer Service Specialist %"You Live, We Care". Europ Assistance du Groupe Generali, est leader mondial de l'assistance et permet aux clients de voyager l'esprit tranquille. Aujourd'hui, le domaine de l'Assistance cherche un Customer Service Specialist, à Nyon.Ce qui t'attendOrganisation de l'assistance aux personnes en difficulté en Suisse et à...
-
Customer Service Specialist
vor 2 Monaten
Nyon, Waadt, Schweiz Generali Personenversicherungen AG VollzeitCustomer Service Specialist %"You Live, We Care". Europ Assistance du Groupe Generali, est leader mondial de l'assistance et permet aux clients de voyager l'esprit tranquille. Aujourd'hui, le domaine de l'Assistance cherche un Customer Service Specialist, à Nyon.Ce qui t'attendOrganisation de l'assistance aux personnes en difficulté en Suisse et à...
-
Customer Service Specialist
vor 1 Woche
Nyon, Waadt, Schweiz Generali Assurances Vollzeit"You Live, We Care". Europ Assistance du Groupe Generali, est leader mondial de l'assistance et permet aux clients de voyager l'esprit tranquille. Aujourd'hui, le domaine de l'Assistance cherche un Customer Service Specialist, à Nyon.Customer Service Specialist (h/f/d)ENSEMBLE, EXPLORER DE NOUVELLES VOIES.Ensemble pour la vraie vie.Ce qui...
-
Business Development Specialist
vor 1 Woche
Nyon, Waadt, Schweiz Michael Page Switzerland VollzeitThe Business Development Specialist will play a crucial role in supporting the company's growth initiatives by analyzing market trends, evaluating business opportunities, and providing strategic insights in Europe. Business Development Specialist - PharmaOur client, a rapidly growing pharmaceutical company, stands out for its innovation and commitment to...
-
customer care advisor
vor 1 Woche
Nyon, Waadt, Schweiz Webloyalty Sàrl VollzeitOur clients are well-known brands that reach thousands of consumers every day. We work with a combination of domestic ecommerce businesses and multinationals across multiple markets.We've been operating in the UK since 2007 and have expanded into France, Spain, Brazil, Ireland, the Netherlands, Belgium and Mexico. We've developed many longstanding client...
-
Product Management Specialist
vor 1 Woche
Nyon, Waadt, Schweiz Electro Medical Systems S.A. VollzeitEMS is the leading manufacturer of precision medical devices for dental prophylaxis, orthopaedics and urology. With over 900 qualified and specialised employees, we work on further improving our products and services every day - at our corporate headquarters in Nyon and around the world: Because, our goal is absolute perfection.With this philosophy, we are...
-
Product Management Specialist
vor 1 Woche
Nyon, Waadt, Schweiz Electro Medical Systems S.A. VollzeitMISSIONAs a Product Management Specialist at EMS, you will play a pivotal role in ensuring the success of our dental product portfolio. This multifaceted position encompasses technical writing responsibilities for on-going and new products as well as an active support for ongoing projects within the product management department. The ideal candidate is a...
-
Business Development Specialist
vor 1 Woche
Nyon, Waadt, Schweiz Michael Page VollzeitThe Business Development Specialist will play a crucial role in supporting the company's growth initiatives by analyzing market trends, evaluating business opportunities, and providing strategic insights in Europe. The successful candidate will collaborate with cross-functional teams to identify and pursue new business ventures, optimize existing processes,...
-
Digital Product Operations Specialist
vor 1 Woche
Nyon, Waadt, Schweiz Webloyalty Sàrl VollzeitOur market-leading reward subscription-based programs encourage smarter shopping by offering on-going incentives to empower customers to save hundreds a year on their online shopping on over 800 e-merchants.We offer our subscription programs to members through paid advertising space on the order confirmation page of over 7'500 e-commerce partners worldwide -...
