Patient Services Lead

Vor 7 Tagen

Baar, Zug, Schweiz Biogen Vollzeit

Job Description:

About This Role


As Patient Services Lead you will be driving the innovative value proposition of the International Patient Services strategy addressing uncovered and unmet needs for dedicated Therapeutic area to improve experiences and outcomes for patients and health systems for more sustainable care.

You will focus on co-creation/ design of innovative services and solutions within ex-US, regions (ECP/BIR), and cross-functional teams and external community.

Reporting to Head of International Patient and Healthcare Services, based in Baar, Switzerland.

What You'll Do

Strategy and Operational Excellence

  • Be the goto person and represent International Patient Services team for questions related to Patient Services for the assigned Therapeutic Areas for EX-US in multiple forums & projects and requests/inquiries from the senior leadership
  • Accountable for identifying and aligning the strategic and tactical plans for the dedicated portfolio in collaboration with the International/Global Crossfunctional team incorporate activities in the integrated customer plan (ICP) and ensure multi countries activation (EX-US) including training development
  • Establish cross functional PSP forum and be integrated in the launch Excellence workstream across the regions (ECP,BIR, APAC, LATAM) for strategic advice and direction on patient experience and PSP from Phase 2/
  • Ensure successful roll out, maintenance and delivery of existing and new modules (e.g. new products/ indications) of Global Patient Materials for dedicated portfolio
  • Collaborate with Customer & Market Insights, PEET and R&D and other relevant stakeholders (internally and externally to Biogen) to gather insights on Patient/ Caregivers and HCPs needs
  • Align on prioritized initiative and co design with countries tailored solution to support the unmet needs, review tactical plans for Patient Services
  • Act as and be recognized as Therapeutic Area (TA) and products services lead for any related project, new regional protocol, or service to be planned, designed, and executed across EX-US
  • Accountable for budget planning, oversight and contractual activities, vendor screening and selection for services for the assigned therapeutic area

Metrics & Data generation activities

  • Responsible for defining program KPI, metrics, in collaboration with the assigned department, to measure performance and outcome of support programs
  • Accountable, in collaboration with HEOR, Medical, V&A, responsible of defining data generation strategy and PSP value added service in line with BIIB procedures, industry standard and regulation

Who You Are


You are a driven innovator with prior experience working in cross-functional teams without direct line authority and ability to lead and in fluence in the matrix.

Ability to challenge the status quo, create new partnership and collaboration with external parties to bring new innovative solution across product lifecycle and portfolio.

Must have excellent analytical, strategic, and conceptual thinking, ability to create a strong narrative on PSP program and its value, ability to work under pressure and in a fast-paced environment.


Qualifications:

  • Education BA/MsS/ MBA (preferred)
  • 15+years' experience in Pharma industry and healthcare
  • Previous roles at country and international/ global level preferred
  • Previous experience in product/innovative service launch, rare disease, patient advocacy and market access preferred
  • Strong sound in legal, corporate compliance, data generation, digital tool, quality, safety
  • Must have excellent analytical, strategic, and conceptual thinking, ability to create a strong narrative on PSP program and its value, ability to work under pressure and in a fastpaced environment
  • English required, other language will be a plus
Additional Information

Why Biogen?


Our mission to find therapies for neurological and rare diseases is a unique focus within our industry and this shared purpose is what connects us as a team.

We work together to overcome obstacles and to follow the science.

We are resilient as we strive to make an impact on our patients' lives and on changing the course of medicine.

Together, we pioneer. Together, we thrive.


At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve.

We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired.

Read on to learn more about our DE&I efforts

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