Enterprise CDS Implementation

Job Description

How will you make an impact?

We are looking for an experienced and motivated Chromatography Data System Implementation & Training Specialist focusing on Chromeleon and other Laboratory Informatics Products. The right candidate for this position is someone who enjoys taking personal responsibility for their customer's success and working in a fast-paced team environment along with other like-minded people

What will you do?

Be a critical piece of our success in assisting the implementations of our Enterprise Software solution in our customers' laboratories, responsible for providing services and training for our CDS customers.

• Deliver specialist services and consulting engagements for Chromeleon and Ardia Chromatography Data Systems including implementations, end-user training, administration training and implementation guidance

• Develop, implement and help deliver a training program to ensure that our customer's learning and development strategy is aligned with the needs of the business. Identify and deliver improvements to training processes and documentation

• Project facilitation of regional and global projects, including detailed and time-bound project plans, timeline management and responsibility for communication of blocking issues

• Represent our team in a positive and professional manner in all engagements with Thermo Fisher Scientific customers, both external and internal

• Contribute to customer allegiance by building strong customer relationships and promoting an excellent customer experience

• Help on continuous improvement through our Practical Process Improvement Business System

Qualifications

• Expert knowledge of Chromeleon CDS

• Broad knowledge of chromatography instrumentation, such as HPLC, GC, IC & Mass Spec

• Good knowledge of Windows network environments, SQL Server and Oracle databases

• Organised demeanour with ability to prioritize and occasionally work under stress in a matrix corporation

• Customer-focused and professional demeanour

• Good interpersonal communication (written and oral) in English and preferably a second language

• Willingness to travel 50% or greater of working time over any 1-year period, focused primarily on the DACH region

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.