Relationship Officer

The opportunity: Relationship Officer – Israel Market 

At HSBC, we’re a trusted international organisation with a global customer base of around 39 million customers worldwide through a network that covers 62 countries and territories. In Europe, our ambition is to become the leading international wholesale bank and we need talent like you to help us meet our ambition. Whether you want a career that could take you to the top or in an exciting new direction—we offer opportunities, support and rewards that will take you further.

The role's main responsibilities include acting as primary servicing point of contact for high net worth or ultra high net worth individual clients externally and stakeholders internally and provide services and execute tasks to ensure the highest levels of customer and Senior RM satisfaction in line with regulatory requirements and bank policy. This role supports one or more Relationship Managers to deepen high net worth or ultra high net worth individual client relationships and improve income generation through focused business development activities and services.  

This role may also require managing a portfolio of accomodation accounts/relationships (assets usually less than USD5mio) with an objective of ensuring standard services are provided and where there are possibilities to deepen the relationship, these opportunities are identified and reported to Relationship Managers for action.

Are you interested ? Do you have Private Banking experience ? Do you enjoy to be part of a cohesive team ? 

If you answered yes to any of these questions, we want to hear from you  

What you will do: 

• The role holder will have client-facing responsibilities for accommodation accounts and for other types of accounts he will be assisting the RMs in such responsibilities.
• Maintain the highest standard of excellence in client service by attending toultra and  high net worth client enquiries and requests.
• Understand well and provide comprehensive banking and transactions services.
• As Internal Account Officer, ensure all CDM issues are dealt with and closed in a timely fashion with Green KRIs across his/her book.
• Ensures client account opening documents are complete and accurate and requirements are met and ensure that any data input is dealt with in a timely manner and in the correct and consistent format.
• Where required assist in the credit application process by ensuring that all credit applications meet deadlines.
• Support the achievement against targets for revenue generation, product alignment, customer satisfaction and cost containment;
• Have regular contact and meetings with clients.
• Fully understands clients’ objectives and needs and ensure these objectives and needs are met.
• Ensure clients are aware of their level of risk in comparison to their risk tolerance and risk appetite.
• Ensure that all high net worth client-service related activities are fully in compliance with the processes and procedures.
• Support in the preparation of proposals, presentations and pitches for new products and services.
• Provide general support in servicing client relationships and enhancing income generation.
• Prepare briefing notes in advance of key client meetings and assist by taking meetings notes and recording them in the systems.
• Complete review and submission of credit risk returns including limit excess/exception, security/documentation outstanding, monthly credit control reports etc.
• Ensure all transactions executed are understood, well explained and documented in the systems and customer files.
• Up-date KYC information, either received directly or through the RM, and ensure any FCC related concerned are escalated as per regulatory and internal requirements.
• Ensure full understanding of wealth, funds and transactions of the customers, with KYT recording to bank standard along with validation of certain payments subject to delegation of authority.
• Ensure the bank always delivers fair outcomes for his/her customers and ensure own conduct meets all requirements and expectations;
• Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the job holder is involved.
• Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.

You should apply if you have: 

• Preferably a University graduate with professional certificates such as CFA, CPA, etc;
  
• At least 5 years of experience in private banking in the roles of a Client Service assistant investment counsellor/advisor. 
  
• Solid understanding of financial products, markets and lending and a good understanding of sophisticated products such as derivatives, structured products and futures.
  
• Excellent social and communication skills with customers and colleagues.
  
• Fluent in English and other languages are a plus.
  
• Good understanding of how a private bank functions as far as transaction processing, customer documentation, cross border rules, financial crime compliance and account opening.
  
• Team player and spirit is a must.
  
• Computer literate with strong knowledge of programmes such as word, excel and power point, and ideally Avaloq.
  
• Due to immigration restrictions in Switzerland we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit.

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return

We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University.

You can work your way and will have a say in when, where and how you and your team flexibly work together.

Our benefits will give you financial security, and can include: 

• Health & meal allowance, public transport or (e-)bike allowance.
• Our family-focused benefits can help you to support your loved ones and include: days off for key events (weddings, moving house, adoption). A one-time marriage or registering of a "Civil.
• Partnership" grant. One-time premium for birth or adoption, as "gift" or "voucher. 4 weeks’ paternity leave & 26 weeks’ maternity leave.
• Emergency Childcare with the Red Cross, free of charges for HSBC employees.
• Purchased holidays scheme, unpaid leave, sabbatical, Volunteering Leave.
• Accident insurance (private coverage) paid by the Employer, attractive Pension Scheme.

We’ll give you a huge range of resources that support your mental, physical and social well-being, including: 

• Various sports and leisure activities organised by the employees for the employees. 
• The Bank offers to the employees and their family members specialised free, confidential service to help them deal with any personal problems – either at work or at home. Unlimited telephone consultations services available 24/7.
• You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices.
• You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

HSBC is a signatory company of the Advance Charter. This Charter is a commitment towards gender equality in business and hence a workplace environment that supports a fair and balanced approach to hiring, remunerating, promoting and retaining female talent.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Within HSBC in Switzerland all internal candidates from Group and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the role. The Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are first carried out as part of this recruitment exercise, and/or if relevant, on an ongoing basis.