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IT Workplace Services Professional vacancy for a globally operating Risch-Rotkreuz based company in the Pharma sector.

Your tasks:

Acting as a digital enabler to enhance employee productivity and provide a personalized employee experienceLeveraging data analytics tools to provide proactive support and optimize incident management processesManaging IT hardware lifecycle and deskside support services to ensure service quality and compliance with SLAsProviding support for onsite services, including events and meetings, while promoting best practices to enhance user experienceDriving the deployment of standard workplace infrastructure and collaborating on global and local projectsSupporting local audit, inspection, certification requirements, and business continuity and disaster recovery planning activities



Your experience/knowledge:

Several years of experience with ticketing systems and troubleshooting hardware, software and mobile devicesStrong working knowledge of ITIL v3 processes in IT service deliveryFamiliarity with supported operating systems, devices, and applications, including Google Suite and Microsoft OfficeExpertise in managing IT hardware lifecycles and providing deskside support servicesLanguage skills: English - fluent in written and spoken, German is advantageous



Your soft skills:

Excellent comprehension skills, coupled with curiosity and integrityAnalytical and solution-orientated thinking with a strong passion for innovation



Location: Risch-Rotkreuz, Switzerland
Work setting: On-Site
Sector: Pharma
Start: 10/2024
Duration: 12 months
Workload: 100%
Ref.Nr.: BH 22093