Client Advisor

vor 1 Monat

Switzerland St Moritz Loro Piana Switzerland SA Vollzeit
Client Advisor - St Moritz
  • Société : Loro Piana
  • Pays / Region : Switzerland
  • Ville : St. Moritz
  • Secteur d'activités : Fashion & Leather Goods
  • Type de contrat : Permanent Job
  • Métier : Retail
  • Expérience requise : Minimum 3 years
  • Référence : LORP02539
  • Date de publication : 21.05.2024
Poste

The Client Advisor represents the Company with clients in our Boutique. He/She is a professional in the sales of luxury goods, and responsible for the satisfaction and loyalty of every customer. Cooperates for reaching the qualitative and quantitative goals set in their Store.

  • Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction
  • Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales
  • Cooperates with colleagues in order to create a positive environment and pays attention to performance level
  • Receives and displays the products according to procedures
  • Constantly maintains a tidy working place according to the Company guidelines

Sales

  • Is responsible for the sales process following the Company standards
  • Provides and maintains a high level of customer service
  • Manages commercial relations with clients in order to ensure the highest level of satisfaction

Client Management and CRM

  • Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
  • Manages claims with supervisor support
  • Turns every touchpoint with customers into a positive situation, always promoting Brand image
  • Communicates to the Management the collected information regarding clients
  • Executes the follow up of clients’ requests

Product and Visual

  • Participates to product presentations
  • Deeply knows all products of his/her category and is updated on all the product categories in store
  • Ensures the appropriate care of the store
Profil
  • Relevant work experience as Client Advisor in a luxury boutique
  • Aligned with the Loro Piana brand identity and passion for LP products
  • Strong luxury touch and approach
  • Excellent interpersonal and relationship building skills
  • Strong clientelling skills
  • Fluent English, German Italian and French a plus
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