Booking Agent

BOOKING AGENT
EXTERNAL AGENT - ENGLISH SPEAKING
AIC Travel Group is a full-service global wholesaler, based in Geneva, Switzerland, with almost twenty years of experience
in B2B online distribu�on with a commitment to professionalism and quality travel service. The company offers a large
and diverse worldwide inventory of hotels (including direct contracts) as well as various ancillary services.
To learn more, visit www.aicgroup.bi z
As part of our con�nuous development, we are looking for a skilled and mo�vated person to work in the interna�onal
travel industry.

• 100% Remote
• Full working shi� (8:30h per day, 5 days a week)
• The weekly schedule can include Saturdays and Sundays with addi�onal days off
• Night shi�s - 1 week in 2 months

• Management of emergency cases, complaints, reloca�ons, etc.
• Providing a high level of support to the customers
• Review bookings with suppliers and hotels
• Resolve cases with clients and hotels
• Follow up with travel agents
• Update bookings on daily bases
• Check the system on a daily basis
• Email and phone communica�on
  with clients

• Fluent in English (wri �en and spoken). Italian language is a plus
• Diploma of Higher Educa�on or BTEC Higher Na�onal Diploma
• Experience in tourism is a real plus
• Knowledge in online booking systems (like AIC, Goglobal, Agoda, Hotelbeds, Booking.com and similar)
• Calm and logical thinking when under pressure
• Good level of nego�a�ng skills
• High a�en�on to details
• Autonomous and self-mo�vated, with a sense of organiza�on and responsibili�es
• Good command of communica�on tools: telephone, e-mail,
  computer systems (booking pla �orms)

• Nice and professional working team
• We will provide you with the possibility to grow in your career
• Compe��ve salary, based on our interview, skills and previous experience
• Mo�va�onal growth, according to your personal capaci�es and responsibili�es
• The salary is paid in E URO with no delays
  If you are interested in and possess the above quali�es, please send your CV and your mo�va�on le�er in English
  to hr @aicgroup.biz with a subject line: CV - BOOKING AGENT + your name and surname (in La�n le�ers).
  Only the applications strictly corresponding to the above criteria will be considered.