Principal UX Designer

Job Title: Principal UX Designer

Location: US/Europe

About GTT:

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.

We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net.

Role Summary:

We are seeking a talented and experienced Principal UX Designer to join our team and lead the development of a comprehensive UX strategy for our self-service experiences. This role will focus on creating intuitive designs that seamlessly integrate seller-led experiences with self-service interactions, while also incorporating omni-channel capabilities to ensure consistency across all touchpoints. Additionally, the successful candidate will be responsible for establishing design systems to streamline component creation and promote consistency and efficiency in design and development efforts.

Duties and Responsibilities:

• Lead the development of a cohesive UX strategy for our self-service experiences, collaborating closely with cross-functional teams to align initiatives with business goals and customer needs.

• Conduct user research, usability testing, and analysis to inform design decisions and drive iterative improvements throughout the design process.

• Create intuitive and user-friendly designs that enhance the overall customer experience and facilitate seamless interactions across all touchpoints.

• Implement omni-channel capabilities to ensure consistency and continuity across web, mobile, and other digital channels.

• Establish and maintain design systems and guidelines to promote consistency, scalability, and efficiency in design and development efforts.

• Provide mentorship and guidance to other members of the UX Engineering teams, fostering a culture of creativity, collaboration, and continuous learning.

Required Experience/Qualifications:

• Bachelor’s degree in design, Human-Computer Interaction, or a related field

• 5+ years of experience as a UX designer, with a focus on designing self-service experiences and omni-channel capabilities.

• Strong portfolio demonstrating a track record of successful UX design projects, with an emphasis on user-centered design principles and intuitive interfaces.

• Proficiency in design tools such as Sketch, Figma, Adobe XD, or similar software.

• Excellent communication, collaboration, and problem-solving skills, with the ability to effectively articulate design concepts and rationale to diverse stakeholders.

• Experience establishing and maintaining design systems and guidelines, with a focus on scalability, consistency, and efficiency.

• Up-to-date knowledge of industry trends, best practices, and emerging technologies in UX design and digital experiences.

Core Competencies

• Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.

• Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Documentation Architecture and Design: Knowledge of documentation architecture and design; ability to build efficient processes, use appropriate tools and technique, and create complete documentation portfolios for software or technology products.

• User Experience (UX) Research: Knowledge of methods, tools and technologies used in UX research; ability to collect and analyze data regarding user behaviors, needs, and attitudes in order to guide product development.

• User Experience Design: Knowledge of user experience design tools, techniques and approaches; ability to design applications that are valued, positively perceived and used by clients.

• Telecom Product Development: Knowledge of telecom product development; ability to manage the process of enhancing existing or developing new telecom products and services.

Universal Competencies

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.

• Customer First (Non-Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration and partnership. Ability to build an environment supporting internal customer value creation at every level.

• Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

EEO Statement

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.

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