(Senior) Customer Base

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Join us in the top league

We are the largest private telecommunications company in Switzerland and a subsidiary of Liberty Global. With Switzerland's leading gigabit fiber optic network and one of the world's best mobile networks, we are headed right to the very top. Our goal is clear: To become the national champion. Future-oriented ways of working and workplaces make us one of the most attractive employers on the Swiss market.

Make the most of your talent: Get to know Sunrise right here

We are seeking of highly motivated process-enthusiast for the role of Customer Base & Journey Manager. This position is part of our Loyalty, Engagement & Churn Management team in the Sunrise Consumer Customer Unit. The ideal candidate will play a key role in designing and continuously improving customer processes & journeys as well as initiating new initiatives to enhance loyalty and improve customer experience.
Tasks:

Develop and optimize customer journey strategies focused on loyalty, churn management and cancellation processesAnalyze customer behaviors and customer-related processes to identify pain points and initiate measures to streamline customer experience and improve process efficiency and effectivenessCollaborate with cross-functional teams to ensure seamless integration of loyalty and churn prevention initiatives into existing processes and workflowsLeverage deep understanding of the company's tools and systems relevant to customer interactions to ensure improvements are implemented efficientlyCreate documentation of company processes and tools related to loyalty, churn & cancellation and conduct trainings session to ensure correct usageMonitor key metrics and KPIs to measure process performance and stay informed with industry best practices to secure continuous improvement efforts
Requirements:Bachelor's degree in Business Administration, Information Technology, or a related fieldExtensive knowledge of telecommunication operations, processes, and toolsExpertise in data analysis from diverse sources to extract actionable insightsStrong organizational skills with a proven track record in project and process managementExcellent communication skills, adept at working collaboratively with various stakeholdersAbility to thrive in a dynamic, fast-paced work environment, adapting quickly to changing circumstancesPassion for optimizing customer-facing activities, coupled with exceptional problem-solving abilities

At Sunrise, you will work in a dynamic and international environment where every voice is heard, perspectives are shared, and values are respected. We are an equal opportunity employer, with a diverse workforce, which is part of the success of our business. Sunrise has partnered with «Advance Gender Equality in Business», is a recipient of the Swiss LGBTI-Label and is certified with the «Fair-ON-Pay Advanced» for providing equal pay for work of equal value to women and men. 

In addition to our new «FlexWork» working model, we offer you above-average social benefits and attractive product advantages from the Sunrise range. 

Seize this opportunity to join us on our journey to actively help shape our future 

Information for agencies: Application dossiers sent or uploaded by placement agencies, or the like are not desired and will therefore not be considered and deleted.

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