​On-Site Service Coordinator 80-100%

Gefunden in: beBee S CH - vor 4 Wochen

Molinazzo di Monteggio, Schweiz Hitachi Careers Vollzeit

Description

In your role as the On-Site Service Coordinator, your responsibilities will encompass hiring and onboarding OSS specialists at various Hitachi Energy locations. You'll oversee the induction processes and ensure that training materials are current. Additionally, you will take charge of more intricate incidents and cases to provide support to the OSS team. As a Single Point of Contact (SPOC), you'll also liaise with other product and support groups as part of our incident management process.

Your responsibilities

  • Supervises and manages the functional oversight of designated OSS specialists, including both internal and external team members.

  • Develops, maintains, and publishes relevant OSS knowledge articles within the SNOW platform.

  • Ensures site-related communications are kept up to date, such as pIT Stop, organizational charts, and announcements.

  • Oversees resource planning and management tasks, including managing absence calendars, backfills, leaves, events, and dispatching site coverage.

  • Gathers critical information concerning OSS operations, including the latest technological developments, communicating with wider team.

  • Identifies issues and proposes service improvements to OSS Regional Managers.

  • Actively participates in resolving complex problems and major incidents as part of incident management.

  • Coordinates resources to support off-site meetings and events, particularly those occurring outside regular working hours.

  • Monitors the workload of OSS engineers and adjust resource allocation as required.

  • Monitors and manages OSS assignment groups within the ServiceNow platform.

  • Provides a monthly summary of service performance, including highlights, lowlights, ticket summaries, key performance indicators (KPIs), and prolonged tickets.

  • Distributes information to OSS engineers from other departments within the organization.

  • Ensures compliance with Health & Safety requirements, ethical standards, code of conduct, and moral principles.

  • Verifies that the necessary IT equipment, tools and access permissions are provided to OSS engineers.

  • Recommends and implements measures to improve operations and customer service.

Your background

  • Bachelor’s degree or formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.

  • A minimum of five years of professional experience in IT support, with a track record of leading and managing teams of at least five individuals for a minimum of two years.

  • Holds a valid ITIL certification

  • Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.

  • bring an outstanding customer service orientation as well as proven interpersonal and communication skills

  • Experience in process management improvement in a technical environment

  • Legal authorization to work in applied location is required. We will not sponsor individuals for employment visas now or in the future for this role.

  • ​On-Site Service Coordinator 80-100%

    Gefunden in: beBee S CH - vor 4 Wochen

    Monteggio, Ticino, Schweiz Hitachi Energy AG Vollzeit

    In your role as the On-Site Service Coordinator, your responsibilities will encompass hiring and onboarding OSS specialists at various Hitachi Energy locations. You'll oversee the induction processes and ensure that training materials are current. Additionally, you will take charge of more intricate incidents and cases to provide support to the OSS team. As...

  • Technical Project Manager

    vor 7 Stunden

    Molinazzo di Monteggio, Schweiz TRASFOR S.A. Vollzeit

    **Descrizione** **At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part...

  • Technical Project Manager

    Vor 5 Tagen

    Molinazzo di Monteggio, Schweiz Hitachi Energy Vollzeit

    **At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team...

  • Senior R&D Structural Engineer 80-100%

    Gefunden in: beBee S CH - vor 3 Wochen

    Molinazzo di Monteggio, Schweiz Hitachi Careers Vollzeit

    Description As our new Senior R&D Structural Engineer, you will join our Global Multi-Physic Simulation (GLOMUS) network team in the Technology Center of HITACHI-Energy. You will be part of a group of key people with specific expertise in the fields of electrical, structural, acoustic, thermo-mechanic and fluid-dynamics analyses, simulation and testing.Our...

  • Senior R&D Structural Engineer 80-100%

    Gefunden in: beBee S CH - vor 3 Wochen

    Molinazzo di Monteggio, Schweiz Hitachi Careers Vollzeit

    Description As our new Senior R&D Structural Engineer, you will join our Global Multi-Physic Simulation (GLOMUS) network team in the Technology Center of HITACHI-Energy. You will be part of a group of key people with specific expertise in the fields of electrical, structural, acoustic, thermo-mechanic and fluid-dynamics analyses, simulation and testing.Our...

  • Internship - Project Management (F/m/d) - 80-100%

    vor 24 Stunden

    Molinazzo di Monteggio, Schweiz TRASFOR S.A. Vollzeit

    **Description** Join our team in Monteggio as a Project Management Intern and gain hands-on experience in coordinating and facilitating various aspects of project management. This **one-year internship** offers a unique opportunity to contribute to order handling, budgeting, and documentation processes while working closely with experienced...

  • Internship - Project Management (F/m/d) - 80-100%

    vor 24 Stunden

    Molinazzo di Monteggio, Schweiz Hitachi Energy Vollzeit

    Join our team in Monteggio as a Project Management Intern and gain hands-on experience in coordinating and facilitating various aspects of project management. This **one-year internship** offers a unique opportunity to contribute to order handling, budgeting, and documentation processes while working closely with experienced professionals. **Tasks**- Assist...

  • Associate R&D CFD Engineer 80-100%

    Gefunden in: beBee S CH - vor 4 Wochen

    Molinazzo di Monteggio, Schweiz Hitachi Careers Vollzeit

    Description As R&D Computational Fluid Dynamics Associate Engineer, you will join our Global Multi-Physic Simulation (GLOMUS) network team in the Technology Center of HITACHI-Energy. You will join a team of CFD analysts as part of a wider group of key people with specific expertise in the fields of electrical, structural, acoustic, thermo-mechanic and...

  • Senior R&D Structural Engineer 80-100%

    Gefunden in: beBee jobs CH - vor 1 Woche

    Monteggio, Schweiz Hitachi Energy AG Vollzeit

    As our new Senior R&D Structural Engineer, you will join our Global Multi-Physic Simulation (GLOMUS) network team in the Technology Center of HITACHI-Energy. You will be part of a group of key people with specific expertise in the fields of electrical, structural, acoustic, thermo-mechanic and fluid-dynamics analyses, simulation and testing.Our flexible work...

  • Factory HSE Senior Specialist 80-100%

    Gefunden in: Talent CH C2 - vor 1 Woche

    Monteggio, Schweiz TRASFOR S.A. Vollzeit

    Description : We are hiring the Health, Safety, Environment & Sustainability (HSE) leader for Trasfor production unit, to become part of the unit management team in Monteggio, Switzerland (Canton Ticino). In this role you will work both operationally in the production and strategically with key initiatives to improve the HSE and environmental culture...

  • Area Sales Manager 80

    Gefunden in: Talent CH C2 - vor 1 Woche

    Monteggio, Schweiz Hitachi Energy Ltd Vollzeit

    Description : Hitachi Energy has been leading the development, manufacturing, and supply of dry-type transformers for more than 40 years - with path-leading technological innovation. Hitachi Energy offers a full range of dry-type transformers with primary voltages through 72.5 kV built according to all major standards, including IEC and ANSI.  We...

  • Sales Specialist 80

    Gefunden in: beBee S CH - vor 3 Wochen

    Monteggio, Ticino, Schweiz Hitachi Energy AG Teilzeit

    Hitachi Energy has been leading the development, manufacturing, and supply of dry-type transformers for more than 40 years - with path-leading technological innovation. Hitachi Energy offers a full range of dry-type transformers with primary voltages of 72.5 kV built according to all major standards, including IEC and ANSI.   We're looking for an...

  • Senior R&D Structural Engineer 80-100%

    Gefunden in: beBee S CH - vor 3 Wochen

    Monteggio, Ticino, Schweiz Hitachi Energy AG Teilzeit

    As our new Senior R&D Structural Engineer, you will join our Global Multi-Physic Simulation (GLOMUS) network team in the Technology Center of HITACHI-Energy. You will be part of a group of key people with specific expertise in the fields of electrical, structural, acoustic, thermo-mechanic and fluid-dynamics analyses, simulation and testing. Our flexible...

  • Area Sales Manager 80

    Gefunden in: beBee S CH - vor 3 Wochen

    Monteggio, Ticino, Schweiz Hitachi Energy AG Teilzeit

    Hitachi Energy has been leading the development, manufacturing, and supply of dry-type transformers for more than 40 years - with path-leading technological innovation. Hitachi Energy offers a full range of dry-type transformers with primary voltages through 72.5 kV built according to all major standards, including IEC and ANSI.     We seek an enthusiastic...