Support Analyst

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Required start date: ASAP
Required end date: 30/06/2024Location: Zürich circle

Your tasks:Prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions, checklists, guides, standard protocols, and emails.Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty componentsDecommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidanceFollows procedures to communicate, report, and escalate incidents to appropriate Datacenter Technician LeadsYour profile:High school diploma, GED, or equivalentBasic knowledge of computer hardware, servers, and components.1+ year(s) experience supporting IT equipment or related technology.Basic understanding of how to use Microsoft Office applications (Outlook, Excel, Word)Flexibility to work non-standard business hours that may include weekends and/or holidays.Previous datacenter experience a plusEnglish language must. Any other language is a plus.Are you interested?

This is an urgent opportunity Send us your application and let's discuss all the details ASAPNatacha Patrão

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