Travelling Fleet Supervisor

JOB PURPOSE MSC Cruises is expanding its onboard F&B team and hiring a Travelling Fleet Supervisor - Dining. This is a travelling role. Working closely with the shore-side Dining Services Team, the Travelling Fleet Supervisor ensures the correct execution of F&B product and service delivery in all Dining Venues in line with company guidelines. The Travelling Fleet Supervisor is constantly in contact with the shoreside management reporting achieved results, providing appropriate feedback, and promptly addressing issues. The Travelling Fleet Supervisor supports the on-board team actively assesses the operation, addresses corrective actions, identifies training needs, and evaluates managers and supervisors'' performance. #KEY ACCOUNTABILITIES •Assists with establishing and maintaining standards for consistent quality in all Dining Services venues(dining rooms, buffet, room service and crew messes);
•Monitors and reports the correct execution of key operational processes, such as training, quality control, steps of service, inventory, and ordering processes;
•Ensures that food is handled and served in compliance with U.Monitors beverage and food sales, ensures alignment with assigned targets, supports the management, and suggests improvements;
•Supports the shoreside Dining team in the development of dining concepts, training documents, and software improvements;

•Assists the shoreside Dining team in further developing the performance of wait staff, managers and supervisors and puts forward suggestions for promotions;
•Conducts formal and informal training sessions with all dining staff in service standards and service skills, up-selling of food and beverage products, sales techniques, and food and wine pairing;
•QUALIFICATIONS •At least five years'' experience in large cruise ship management positions such as Dining Operations Manager, Head Maitre d'' hotel,or Travelling Restaurant Supervisor;
•Fluent English is compulsory; Bachelor''s degree in Hotel Management or equivalent work experience;
•Extensive knowledge of Food Safety standards;
•Experience in Dining table assignment using Silverwhere, Otalio or other specific software;
•Proficient level of experience in MS Excel and PowerPoint;
•Customer service driven;
•Ability to travel extensively.

Role: Travelling Fleet Supervisor - Dining
Job Type: Permanent , Full Time