Senior CRM Manager

vor 3 Wochen

Zürich ZH, Schweiz ifolor Group Vollzeit

Transform Moments into Memories

We are looking for a committed, responsible, and social Senior CRM Manager to join our dynamic team. If you are passionate about customer relationship management and have the expertise to drive CRM initiatives, we want to meet you

Why join us?
  • Diverse and dynamic work environment
  • Flexible working hours as well as modern office spaces nearby Zurichs Viadukt
  • Opportunity to contribute proactively to improving our processes
  • Attractive employment conditions with opportunities for professional and personal growth

Your responsibilities
  • CRM strategies: Develop and implement CRM strategies to enhance customer engagement and retention
  • CRM campaigns: Design, implement and optimize automated CRM campaigns to increase customer activation and loyalty across the entire customer lifecycle in the DACH region
  • Continuous improvement: Analyze customer data to improve and refine CRM campaigns and drive personalization as well as monitor and report CRM metrics and KPIs to ensure the success of campaigns
  • Collaboration: Co-operate with internal teams to ensure smooth functioning of CRM systems
  • Support: Back the team lead in guiding the other CRM team members and manage day-to-day operations
  • Move forward:  Continuously identify opportunities to optimize CRM processes and tools
  • Compliance: Ensuring data protection compliance in all CRM activities and processes in collaboration with our data protection experts

What we expect from you
  • Bachelor's d egree: Marketing, Business or a related field
  • At least 5 years of experien ce: in CRM management
  • Success stories : Proven track record of leading successful CRM initiatives
  • Analytics: Strong analytical skills and proficiency in CRM software (Selligent a plus)
  • Mindset: Excellent communication, interpersonal skills and detail-oriented with a strategic mindset
  • Languages: Fluency in English; German a plus

We are committed to bringing life's most beautiful moments into the spotlight. If you are enthusiastic about this vision and want to take on a leading role in customer engagement, we would love to hear from you Join us in redefining the way memories are relived and cherished.

We look forward to getting to know you and discussing your visions and goals

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